At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected.

Customer Support Specialist

Warren, NJ | Full-time | Unlimited

Your tasks

Summary of Key responsibilities
Quotes prices of products to predetermined margin or quantity level defined by department DOA
Carefully determine customer requirements on Request for Quotation (RFQs), drawings, specifications, quality requirements, and bills of material
Recognize and resolve issues with the assistance of the customer, solutions engineering, engineering and sales team; seek solutions for customer requirements that are beneficial to the customer and Company
Handle customer inquiries in a competent and courteous manner; exercise cultural awareness and sensitivity
Forward technical support issues to appropriate team
Develop tools to decrease quote turnaround time
Maintains an understanding of officially authorized requirements that pertain to the business they support
Informs customers of backorders/out-of-stock and other issues hampering complete and on time order fulfillment and provide anticipated date for resolution
All other relevant duties as assigned

Your profile

Education:
Associate’s Degree

Experience:
Minimum of 2 years in customer service or minimum of 3 years in customer support

Skills/Knowledge:
Intermediate Microsoft Office- Excel & Word
Preferred SAP ERP
Effective communication skills
Ability to perform basic mathematical functions
Ability to exercise cultural awareness and sensitivity
Ability to form strong relationships with our customers
Attention to detail
Ability to multi-task and problem solve
Ability to handle change effectively
Organizational skills and the ability to handle complex projects while meeting strict deadlines

Personal Qualifications:
Take ownership and responsibility for work
Diligence
Positive attitude and the willingness and desire to learn new skills
Customer focused and cooperative
Respond to customers and peers with tact and diplomacy
Flexible and hardworking
Work effectively without direct supervision

Physical/Mental Abilities:
Must have the physical and mental abilities needed to perform all essential tasks listed; reasonable accommodations may be made to help the job holder perform essential tasks
Must be able to work and respond well under sometimes stressful and demanding work conditions

Why HUBER+SUHNER?

Stability, sustainability and a valued corporate culture make HUBER+SUHNER a great place to work! We are committed to balancing work and family life for all generations of employees throughout their career and life journey. Our company, employees and leaders are committed to cultivating and preserving a culture of inclusion and connectedness.

We can't wait to hear from you!

Apply now

You will hear back from us as soon as possible. For further information please contact:
Nancy Sommer
nancy.sommer@hubersuhner.com