Technical Support Engineer- Building Automation Systems
CarrierAbout the role
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Principal Responsibilities:
Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.
Essential Functions:
Provide technical support for the ALFO Branch Offices on an as needed basis.
Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc.
Identify all technical risks and assist local site team members in risk mitigation planning.
Assist in project commissioning planning for complex projects to support local project teams as required.
Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings.
Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.
Participate in the creation and updating of the training content for Field Engineers.
Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers
Create and maintain standard work instructions in accordance with the Operations Manual guidance.
Provide local training and guidance <
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