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Technical Program Manager (TPM) - Security Clearance Required
ImmutaWashington, United Statesfull_timeVerifiedPosted 15 Sept 2023
About the role
Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.
• Customers simplify operations, improve data security, and unlock data’s value. Customers include:Roche – Saved $50M by securely operationalizing data products and saving inventory.Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.Swedbank – 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency. JB Hunt – Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. • $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.
YOUR ROLE
As a Technical Program Manager within Customer Success, you’ll become the customer’s technical trusted advisor, providing insight, technical domain expertise, and design that support the customer's projects and programs in Immuta products. You’ll work with customer and internal teams to plan and provide technical guidance during our customer deployments, helping establish and measure key customer milestones resulting from your trusted advisor platform and helping introduce Immuta into their workflows.
You’ll be responsible for successful customer implementations leveraging your technical, project, and program experiences in deploying Immuta. You will be responsible for coordinating and managing customer deliverables while serving as a technical expert to help rapidly and accurately get Immuta integrated, configured, and deployed as a data governance solution in their environments. The team focuses on quality and speed, bringing customer installations to value as soon as possible in the right way.
While onboarding customers, you’ll work closely with Immuta’s Customer Success Architects (CSA) who will help guide the guide implementation to ensure the successful adoption and growth of Immuta within the customer organization. You will be comfortable working in both a program/project and technical capacity to help design customer installations, implement customer processes, and guide customers through technical challenges with the support of our CSAs. Further partnership will happen with your Customer Success Manager, who will be by your side throughout onboarding and manage the relationship once the project is complete. Some additional coordination will occur across the larger Immuta organization to manage sales handoffs, ensuring a smooth transition to a well-planned project. Finally, as a TPM, you’ll have the assistance & partnership of Immuta’s engineering teams. You will work with product and marketing teams to be a voice for customers, providing input on feature prioritization and fixing issues quickly and efficiently.
• Customers simplify operations, improve data security, and unlock data’s value. Customers include:Roche – Saved $50M by securely operationalizing data products and saving inventory.Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.Swedbank – 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency. JB Hunt – Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. • $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.
YOUR ROLE
As a Technical Program Manager within Customer Success, you’ll become the customer’s technical trusted advisor, providing insight, technical domain expertise, and design that support the customer's projects and programs in Immuta products. You’ll work with customer and internal teams to plan and provide technical guidance during our customer deployments, helping establish and measure key customer milestones resulting from your trusted advisor platform and helping introduce Immuta into their workflows.
You’ll be responsible for successful customer implementations leveraging your technical, project, and program experiences in deploying Immuta. You will be responsible for coordinating and managing customer deliverables while serving as a technical expert to help rapidly and accurately get Immuta integrated, configured, and deployed as a data governance solution in their environments. The team focuses on quality and speed, bringing customer installations to value as soon as possible in the right way.
While onboarding customers, you’ll work closely with Immuta’s Customer Success Architects (CSA) who will help guide the guide implementation to ensure the successful adoption and growth of Immuta within the customer organization. You will be comfortable working in both a program/project and technical capacity to help design customer installations, implement customer processes, and guide customers through technical challenges with the support of our CSAs. Further partnership will happen with your Customer Success Manager, who will be by your side throughout onboarding and manage the relationship once the project is complete. Some additional coordination will occur across the larger Immuta organization to manage sales handoffs, ensuring a smooth transition to a well-planned project. Finally, as a TPM, you’ll have the assistance & partnership of Immuta’s engineering teams. You will work with product and marketing teams to be a voice for customers, providing input on feature prioritization and fixing issues quickly and efficiently.
WHAT YOU'LL DO
- As a Technical Program Manager at Immuta, you will use your technical expertise to lead complex, multi-disciplinary programs and projects from start to finish.
- You will have hands-on experience with one or more core technologies.
- Have been a technical advocate and trusted technical advisor, providing customers with guidance and management over their managed cloud data platforms.
- Experience managing multiple projects and deliverables spanning external needs and internal teams, including addressing business goals of the engagement and interfacing with internal and external stakeholders and technical customer staff.
- Have driven process and technology improvement strategies that reduce friction for the overall business and program while proactively addressing issues that help the customer realize value.
- Have experience managing customer expectations, shaping customer use cases and plans, and managing feedback to internal teams to drive future product o
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