Analyst, Financial Operations

Who We are    Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.    

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.  

 

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.      Position Summary   

The Analyst, Financial Operations has analytical oversight and economic interpretation of the $130M Oncourse claims expense. The candidate must be adept at conducting independent analyses across various data platforms, including Looker, DispatchMe, Salesforce, and Excel. Additionally, the role requires coordinating business review materials on a weekly, monthly, and quarterly basis across multiple stakeholder groups.

This Hybrid role is based in our Naperville, IL office.  Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. 

 

Responsibilities include but are not limited to:  

• Conducting comprehensive analyses of claims performance, including job costs, claim cycle times, and quality metrics, to identify trends and areas for improvement.
• Creating and implementing innovative reporting tools and dashboards to streamline data visualization and enhance decision-making processes.
• Leading efforts in process documentation and redesign, ensuring that workflows are optimized for efficiency and accuracy.
• Tracking and managing action items across multiple projects, ensuring timely completion and alignment with strategic objectives.

 

 

We're Excited if This is You

Experience and Qualifications of the Role    

• 2 years of relevant experience in the field.
• Experienced in developing reports and analyzing large data sets, utilizing various tools and methodologies.
• Exhibits strong critical thinking skills, capable of understanding, analyzing, evaluating, and negotiating complex situations effectively.
• Demonstrates a sense of urgency and is comfortable managing tasks and developing work products independently.

 

Computer Skills Needed to Perform this Job  

• Strong Microsoft Office skills (Excel, PowerPoint, Outlook).
• Able to learn and maneuver different software systems and data platforms to perform daily jobs 

 

Education

Associates degree or equivalent work experience required. Bachelor’s degree preferred. 

 

We offer a c