Strategic Accounts Relationship Manager (CSM)

Trintech is seeking an experienced, executive-customer-focused individual to join our team as Strategic Accounts Relationship Manager within the Customer Success Organization. The primary driver for this role is forging executive level relationships within a defined customer base to ensure satisfaction, retention, and growth. As a key member of the Strategic Accounts Solutions Team, you will be responsible for delivering a differentiated experience by serving as a trusted advisor to our strategic customers by maximizing the value of our software, services and Trintech partner network. As part of the Strategic Customer Success Team, this customer-facing role will constantly monitor and work to enhance the overall customer experience.  In addition, this position will require working productively to create strong working relationships within Trintech’s customer facing teams as well as senior leaders.

 PRIMARY RESPONSIBILITIES

• Formally forge and engage in effective relationships across the customer's executive suite, including but not limited to the CFO, CTO/CIO, and COO, serving as the thought partner around financial transformation technology trends and the ongoing evolution of Trintech’s product strategy.
• Lead and co-create strategies that deliver a value-added customer experience; executing on Trintech’s end-to-end customer journey to establish long-term influence, differentiate our partnership, and clearly result in revenue growth and retention.
• Strategize and plan tactics to leverage in-depth industry expertise and business acumen to drive successful customer outcomes, differentiating Trintech’s position as an elite provider of Financial Corporate Performance (FCPM) software. 

• Lead a book of 20-25 enterprise customers, primarily Frontier.

REQUIREMENTS

• Senior level customer success experience including navigating the complexity of Fortune 100 customers.
• Can define and monitor key success metrics, review web analytics, identify opportunities for improvement and communicate results and recommendations.
• Strong verbal and written communication skills and demonstrated ability to interact with all levels of leadership
• Exceptional deductive reasoning and analytical skills
• Demonstrated proficiencies with financial technologies and tools
• Ability to quickly grasp and distinctly explain technological and business concepts.

EDUCATION & EXPERIENCE

• Bachelor's degree in Finance, Accounting, IT or equivalent experience in a role focused on the office of finance and accounting
• 5-10 years of experience in consulting, including ownership of customer relationships and outcomes
• Customer-first mindset
• Strong understanding of B2B SaaS solutions and how they are deployed
• Proven ability to manage customer relationships and drive continuous process improvement
• Excellent project management skills, including demonstrated ability to manage projects across teams where influencing skills are required
• Ability to respond to high-impact customer/product escalations in a way that drives customer loyalty including the ability to listen and speak clearly to customers

• Ability to work closely with other leaders to identify and develop plans to address business opportunities and challenges across functional boundaries and global regions
• Sound business judgment and proven ability to influence others
• Creative problem solver

• Excellent communication skills
• Familiarity with Salesforce.com

At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Trintech Inc., is a participant in the federal E-Verify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process.

As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E-Verify, including your rights and responsibilit