839740 - EMPLOYMENT PROGRAM SPECIALIST - 40034158

Requisition No: 839740 

Agency: Commerce

Working Title: 839740 - EMPLOYMENT PROGRAM SPECIALIST - 40034158

 Pay Plan: Career Service

Position Number: 40034158 

Salary:  $35,317.26 

Posting Closing Date: 10/31/2024 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /      CS
POSITION LOCATION:      Tallahassee, FL (relocation benefits are not available for this position) 

 

Employment Program Specialist
Open Competitive

www.floridajobs.org/

Your Specific Responsibilities:

This is a highly responsible position requiring knowledge of reemployment assistance (RA) law and department procedures.  The incumbent is responsible for several complex programmatic functions performed within the processes of the reemployment assistance program.

 

Identifies and resolves problems in the daily operations of the offices of the reemployment assistance program.   Analyzes problem areas and recommends any changes needed to improve and streamline existing procedures.  Coordinates the implementation of new procedures.

 

Writes updates and revises manuals to incorporate new policies and procedures.  Provides programmatic training and technical assistance to associates relative to the reemployment assistance program.  Assists in developing training materials and procedures and may participate in cost quality and work planning studies.  Serves as trainer for programmatic areas of assignment. 

 

Collaboratively works with representatives from the Program Support, Department of Revenue, Office of RA Appeals, Contact Centers, Adjudication, Internal Revenue Service, Governmental Officials and other external parties as needed to resolve issues relating to claims.

 

Performs specialized work assignments and other related work as required within the section including the preparation of reports, project analysis and correspondence.

 

Attends workshops and participates in studies, conferences, staff meetings and reviews pertaining to the quality and quantity of work performed in various program areas within Benefit Operations which have statewide application.

 

Required Knowledge, Skills, and Abilities:

 

• Knowledge of reemployment assistance law, rules, policies and procedures.
• Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
• Ability to review reemployment assistance functions to measure effectiveness.
• Ability to develop training materials and train others.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.

Ability to establish and maintain effective working relationships with others

Qualifications: