Senior Technical Account Manager Enterprise

<p><span>Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!</span></p><p></p><p></p><p></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span>We are looking for a Senior Technical Account Manager Benelux and Nordics (TAM), Post-Sales based in The Netherlands to join the Benelux &amp; Nordics team.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span>In this role you will be responsible for actively managing the post sales process with a set of High-End Enterprise-level customers. The ultimate goal is customer satisfaction and success whilst developing up- and cross-sell opportunities to drive revenue growth. You will manage the C-level engagement as well as the business sales processes.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>The Senior Technical Account Manager (TAM) </span>articulates the company's technology and product positioning to both business and technical users and are able to identify all technical and business issues of assigned largest accounts in the region to assure complete customer satisfaction through all stages of the sales process.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Responsibilities:</span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><ul><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Manage a limited set of high-end customer accounts, owning the entire commercial and technical relationship</span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Develop and maintain strong relationship with customers, from C-level to frontline-technical staff, ensuring a deep understanding of their business needs and providing guidance and support as needed to assure complete customer satisfaction through all stages of the sales process.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Monitor and analyze trends to identify opportunities for growth within the customer base.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Convey customer requirements to Product Management, Marketing and Engineering teams</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Respond to customer questions on technical and business related issues</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Deliver high-level and detailed sales &amp; technical presentations</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Responsible for attending conferences, seminars, etc</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Collaborate with Regional Management and other departments to improve customer satisfaction and to grow revenue e.g. Marketing, Product Management, Sales Enablement and Sales Operations</span></span></span></span></span></span></span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span><span><span><span><span><span><span>Stay up to date on industry trends and new technologies.</s