Senior Manager, Visa Consulting & Analytics – Portfolio Optimization Practice

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa that drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients, leveraging the extraordinarily rich data sets that Visa derives from the more than 3 billion cards transacting on our network generating over 100 billion transactions each year. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.

The North America Practices team within VCA is a team of industry experts in customer lifecycle, data-driven solutions, risk, strategy and digital consulting, with decades of experience in the payments industry. The team offers:

• Consulting services customized to the needs of Visa client’s business objectives and strategy

• Scalable solutions Visa clients can leverage to improve performance

• Proven data-driven strategies to increase clients’ ROI

The Portfolio Optimization Practice is the largest practice area in North America and the team is looking for a highly motivated individual to join the team. As a Senior Manager, you will support one of the core pillars of the Portfolio Optimization Practice, driving high-impact data and insights-driven solutions for Visa’s clients in the North America region, from issuing banks to merchant and acquiring clients. You will support the Director lead on sales of projects that help drive the client’s credit, debit, and cobrand portfolio optimization initiatives, with the goal of efficiency and delivering on VCA’s revenue and margin goals. You will work directly with the client-facing segment leaders to enable sales, coach consulting teams in understanding the solutions, gather feedback from consultants and clients around usage of solutions, and support in ideation for solution enhancements and/or new development.

Our typical solutions address our clients’ need across their customers’ lifecycle, including:

• Driving customer acquisition & activation

• Increasing spend in specific customer segments

• Driving spend diversification (including digital, merchant categories, and card on file)

• Predicting and mitigating customer attrition and improving retention

Specific responsibilities will include:

• Engaging with Visa leaders in regular strategic & planning discussions, cultivating and managing a pipeline of work related to Portfolio Optimization, such as acquisition, engagement, and retention

• Drive solution sales by identifying potential opportunities in Portfolio Optimization across all segments of VCA, including issuers, acquirers, merchants, processors and fintechs, and creating and managing supporting sales materials as well as thought leadership content

• Partnering with peers in other functional areas (e.g. products, sales, marketing, sales, risk, innovation) to ideate on new solutions and offerings for the Portfolio Optimization practice

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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