English Speaking Technical Advisor (m/f/d) – Social Media Support – 100% Homeoffice

Job Title:

English Speaking Technical Advisor (m/f/d) – Social Media Support – 100% Homeoffice

Job Description

Power your game-changing career 

Are you looking for a job that fits your life? Then this position is just right for you. 

In this role as a English Speaking Advisor in Technical Support, you’ll be the first point of contact for various customer inquiries — whether by phone, email, or chat. 

Position details: 
Start date: As soon as possible | Full-time | 100% remote | Service hours: Monday – Sunday, 08:00 – 24:00 | Required support languages: English C1 level | Up to €2,400 gross/month I Up to 200 EUR performance bonus 

Does that fit your lifestyle? Perfect! Then it’s our turn – read on and let us convince you, just as we inspire our employees every day. Awards such as “Global Best Places to Work” are proof of that. 

 

Professional and Personal Development 

Whether you’re a career changer, returning to the workforce, or a specialist – we’ll find the right position for you. We grow together and provide you with all the training, modern technology, and ongoing support you need to succeed. 

You can experience career success directly with us – most of our managers are promoted from within! 

That’s why we offer a range of specialization and leadership development programs, giving you the opportunity to shape the kind of career that matches your goals. 

 

Your Tasks 

• Explain technical issues to customers clearly, understandably, and in a friendly way – especially through chat communication. 

• Handle additional small tasks via email and process requests reliably and in a structured way. 

• Engage with people by phone when necessary – especially for follow-ups after chat interactions. 

• Manage user inquiries regarding verification, identity checks, and obtaining the blue verification badge. 

• Handle reports of discrimination, bullying, or inappropriate behaviour with sensitivity and seek solution-oriented approaches. 

• Identify potential cases of identity theft or fake accounts and take appropriate action. 

• Support users facing challenges with reach, public visibility, or suspected restrictions (e.g. shadow bans). 

• Answer questions about monetization, payouts, and the use of related features. 

• Assist with account access issues and ensure users can safely use their profiles again. 

• Actively contribute to maintaining a safe and supportive digital environment for creators and verified accounts. 

 

You’re a great fit for Concentrix if you: 

• Have very good English skills (at least C1 level), spoken and written. 

• Are a communication talent with a service-oriented attitude, interacting with customers in a friendly and approachable manner. 

• Have an interest in social media, online media, or digital marketing. 

• Can flexibly cover rotating shifts during service hours (Monday – Sunday, 08:00 – 24:00).