Senior Business Systems Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Business Systems Analyst

What does a successful FISERV Business Systems Analyst do?

At Fiserv, a successful Business Systems Analyst is the backbone of our application file delivery operations. You will work with a dedicated team of professionals to ensure seamless file transfers, troubleshoot and resolve issues efficiently, and maintain the highest standards of data security and compliance. Your role is pivotal in optimizing workflows and enhancing the performance of our file delivery systems to align with Fiserv's mission of creating enriched financial service experiences.

What you will do:

• Oversee the end-to-end file delivery process for application-related data.
• Manage file structures, organize directories, attributes, and ensure efficient data storage.
• Troubleshoot and resolve file transfer issues to ensure minimal disruption.
• Collaborate with peers and infrastructure teams to optimize workflows.
• Maintain security protocols and compliance standards for data transfers.
• Document processes and provide technical support for file delivery systems.
• Analyze and improve delivery performance using relevant tools and metrics.
• Maintain on-call availability to respond to file delivery inquiries; must be flexible and available with scheduling.
• Setup, troubleshoot and maintain day-to-day activities within the ISG Director group.
• Work with client services, infrastructure group and product management to maintain product stability.

What you will need to have:

• 4+ years of experience in managing application file delivery systems.
• 4+ years of experience in troubleshooting technical issues.
• 4+ years of experience with data security protocols.
• 4+ years of experience in handling file structures and organizing directories.
• Bachelor’s degree in Computer Science, Information Technology, or a related field and/or equivalent military experience.

What would be great to have:

• 4+ years of experience in file delivery system optimization.
• 4+ years of experience with compliance standards in data transfers.
• 4+ years of experience in collaborating with infrastructure teams.
• Experience with performance analysis tools for file delivery systems.
• Experience with Microsoft SQL.
• Experience with FTP file movements and file transmissions.
• Working knowledge of network connectivity, including basic connectivity troubleshooting.
• Experience with technical product implementations (including SQL DBA & Windows Server administration functions).
• Experience with automated file processing.
• Familiarity with a wide variety of 3rd party programs and applications.
• Previous experience with Fiserv Premier and other 3rd party data mining/data warehousing applications and products or previous experience in banking or financial services industry.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program, where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture, where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office ex