Senior Operations Manager

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The Role

Abridge is growing rapidly—from new hires to new initiatives—and we’re looking for our first Senior Operations Manager to help us turn our bold strategy into action. This person will act as a key strategic partner across the company, parachuting into critical initiatives to drive clarity, unlocking execution, and ensuring we’re operating effectively at scale. Reporting to the COO and working closely with senior leadership and cross-functional stakeholders, you’ll help bridge strategy with execution by translating company goals into actionable plans, facilitating alignment across teams, and ensuring initiatives run smoothly and efficiently. This is a hands-on, high-impact role for a structured thinker and empathetic operator who loves solving hard problems and bringing clarity to chaos.

This is a hybrid role with a minimum of 3 days weekly in our San Francisco office.

What You’ll Do

• Company-Wide Alignment & Execution: You’ll be a strategic operator who helps translate vision into execution. Partnering with senior leaders, you’ll ensure company-level goals are translated into clear, coordinated work across functions. You’ll act as connective tissue between teams—facilitating collaboration, proactively surfacing misalignments, and removing blockers—so everyone can stay focused on delivering impact.

• Managing Special Projects & Strategic Initiatives: You’ll take ownership of high-priority, often ambiguous initiatives that sit outside of existing team swimlanes. Whether it's implementing a company-wide process or driving a time-sensitive workstream, you’ll bring structure, clarity, and momentum to complex efforts. You’ll frequently parachute into under-resourced or undefined areas of the business to push critical work forward—partnering with leaders to scope initiatives, define success, and drive end-to-end execution.

• Process, Workflow, & Tooling Optimization: You’ll make how we work better. By identifying operational friction points, you'll design and implement scalable solutions that increase efficiency and performance. This includes streamlining workflows, evolving team playbooks, and introducing the right tooling and automation. You’ll lead change management efforts to ensure new ways of working are adopted and scale effectively across the company.

What You’ll Bring

• 5+ years in operations, management consulting, or a similar strategy & execution role

• Strong cross-functional leadership skills, with a proven ability to influence without authority and drive clarity in ambiguous environments

• Excellent program and project management skills, with a bias toward execution and a track record of driving complex initiatives to completion

• Strong systems thinking; assess operational challenges, synthesize inputs quickly, and develop structured, actionable plans

• High EQ and ability to build trust with stakeholders across all levels of the company

• A growth mindset and comfort iterating on processes to improve how teams work together

Bonus Points If…

• Experience in a high-growth startup

• Experience in the healthcare sector

Why Work at Abridge?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast