C&I Partner Manager - IBM Governance & Security & Autonomous Workforce

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Partner Manager, C&I Global Partner Team is an individual contributor role responsible for the health, performance, and go-to-market execution for the Governance and Risk and Autonomous Workforce practices strategy and execution at IBM. Working directly with the Global IBM Partner Leader, this role translates joint global strategy into practice strategy and execution —engaging partners in co-sell motions, pipeline development, and customer delivery. 

The Partner Manager operates cross-functionally alongside the Product Group, Field Sales, Enablement, Marketing, and Technical Partner Advisors (TPAs) to ensure the right partners are activated at the right time for the right opportunities and across the Deloitte teams. This role focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow's routes to market. 

What You'll Do 

Partner Engagement & Pipeline Execution 

• Own end-to-end partner lifecycle management for IBM, including joint business planning, GTM execution, and performance tracking for the Governance and Risk practice (incl. Governance, Security, Risk, Identity and Operational Technology) and Autonomous Workforce 

• Drive partner pipeline development and deal progression in close collaboration with field sales 

• Engage the right IBM partners in active customer opportunities, including proposal situations requiring partner collaboration 

• Generate new business in existing accounts, new markets, and net new logos through partner-led and co-sell motions 

Cross-Functional Collaboration 

• Operate as a defined participant in cross-functional RACI models covering customer lifecycle and implementation motions 

• Align with internal stakeholders on roles, responsibilities, and execution across delivery and implementation activities 

• Partner with TPAs to align sales plays to routes to market and guide partners on how to position and sell ServiceNow 

• Coordinate with Marketing to develop joint demand generation campaigns that drive co-sell pipeline 

Partner Readiness & Governance 

• Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking with IBM partners 

• Coach and enable IBM teams —remotely and in person—building senior-level relationships and managing partner risk 

• Advise IBM on market, geographic, and route-to-market expansion, including new buying centers and customer segments 

• Track performance metrics and readiness indicators; escalate risks proactively to minimize business impact 

Success Measures 

• IBM pipeline growth and revenue contribution (sourced and sell-through NNACV) 

• Expansion into new markets, buying centers, and net new logos in Governance and Risk and Autonomous Workforce Practices 

• Partner engagement quality: early activation in customer opportunities and proposal motions 

• Consistency of cross-functional execution within the collaboration model 

• IBM maturity, scalability, and enablement effectiveness in Governance and Risk and Autonomous Workforce 

• Field and stakeholder satisfaction scores 

Qualifications

Required 

• 10-15+ years in partner management, alliances, or ecosystem roles within enterprise software and/or consulting/implementation services 

• Strong understanding of partner-led and co-sell sales motions, including C&I routes to market 

• Experience in Governance, Risk, Security and OT businesses and IT  

• Proven ability to collaborate and influence across multiple internal teams in complex, matrixed operating models 

• Experience developing and executing GTM strategies through partner ecosystems 

• Strong communication skills with the ability to align stakeholders on roles, expectations, and execution pl