Customer Success Manager- Retail Collaboration

Company Description

Job Id: Req #: REFID643351

Job Location: Bentonville, AR

Work Schedule: Hybrid(2-3 times a week onsite client's office)

Job Description

About this job 

NielsenIQ’s Retail Collaboration team is focused on helping suppliers and retailers grow their business through the use of common data sets that unlock new opportunities. In this new role you will have the opportunity to work with Walmart BevAl suppliers as they discover new value with exclusive NIQ data sets sourced from Walmart Luminate Channel Performance. Empowering businesses with real-time supply chain management, precise inventory optimization, and strategic supplier relationship management, among other game-changing insights. You will collaborate internally with Retail, Account Development, Customer Success and Product teams to ensure we have the offerings that resonate and drive value with our clients. 

You will be responsible for supporting clients as they onboard Walmart BevAl suppliers to our program and driving continued satisfaction.  

Responsibilities 

• Drive onboarding and training clients on the tool 

• Assist clients with API data onboarding 

• Main point of contact for Customers for customer requests, problems, and questions 

• Maintain positive customer relationships by becoming an industry-expert partner 

• Network to identify new needs from our customers and potential business growth 

• Own strategic partnerships and minimize customer churn 

• Participate in events and forums

Qualifications

• Typically, 4+ years of work-related experience.   
• Experience working with a CPG or retailer, specifically in roles related to sales, category management or supply chain management. 
• Background working with Walmart Retail Link or Luminate Channel Performance data. 
• Understanding of data analytics industry, business model, products, services and solutions.  
• Experience with SQL, Python or other coding languages.

Additional Information

Our Benefits 

• Flexible working environment 
• Health insurance 
• Parental leave 
• Life assurance 

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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