Customer Solutions Architect

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Architecture (ART) covers the development of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. Contains the definition of an architecture which comprises an integration design and specification of products and / or services which makeup the solution.

 

The Customer Solutions Architect will be assigned to the project delivery activities and main responsibilities include NPC design, driving technical interaction with customer, ensuring the proper implementation of requirements & in close cooperation with the other domain SAs of the project, NPI & R&D teams. 

The role will require a minimum three-month onsite presence in Seattle during the initial phase.

Relevant Tasks:

    Requirement analysis and product-level implementation definition
    Use Case detailed definition in discussion with Customer and Market (according to SoW & 3GPP )
    Product Impacts determination & Risk Assessment
    High-Level Design ( Architecture & Call Flows )
    CIQ
    Low-Level Design ( IP & NW Design )
    Policy Rules design, development & validation
    Test Strategy preparation ( SVS )
    Support to Test execution & Acceptance
    Good Troubleshooting skills with End-to-end call flows understanding including PACO, Subscriber Database and IMS.
    Scripting and automation inputs to help project teams.
    

    Project setup & planning technical meetings

    Lead Technical review of relevant docs ( HLD/LLD/SVS/RSV-Test strategy/ATP/MOP )

    Team coordination

    Technical Risk analysis & Mitigation

    Project status & reporting : achievements, progress, results, issues & next steps

    Customer facing activities and meetings

    R&D interface

    Manage Test & Acceptance coordination

Technical Skills & Experience:

    Experience on Telco solution design and complex usecase integration within the offered products.
    Experience on High/Low Level Design documents
    Advanced Troubleshooting & Integration capabilities preferably on PCRF and PCF. Nokia Experience preferred. 
    Knowledge of Unix/Linux OS’s,OpenStack, Kubernetes & Databases ( Aerospike/MariaDB/Oracle/SQL )
    Competences on TCP/IP & main Protocols : Diameter ( Gx-Rx-Sy )/ HTTP2 / SIP / Sigtran / SOAP-XML / SNMP)
    Advanced competence of NW Architectures/Products & International standards : 3GPP/ETSI
    Cloud knowledge ( VNF, CNF ) & related products ( CBIS/CBAM – NCS/NCOM) or platform VmWare/Openstack …
    Basic knowledge of Policy sw solution portfolio based on 5780DSC/SPS-P / NPC CNF experience is a notably add-on
    Experience on Application integration projects, in particular in multi BD and/or complex projects
    Familiarity with Payment systems, Mobile Network Integration, VoLTE, IMS and SDM would be important
    Previous experience with OSS/BSS systems and frameworks
    Solution Architect accreditation or referenced experiences

Soft skills:
    Leadership    
    Reporting
    Team-working
    Customer focus & relationship
    Analytical mind set
    Advanced level English

The role will require a minimum three-month onsite presence in Seattle during the initial phase.
 

Impact

Impact is primarily short term and and typically functional, departmental or small single geographic in scope through management of resources. Accountable for departmenta/program goals, achievement and cost performance. Actions and errors will normally impact business, program, project, function. Marked contribution to defining the direction for new products, processes, standards or operational plans based upon business strategy. 

Scope & Contribution

Individual Contributor: Independently carrying out consulting, specific functional work within a Business Unit/Geography. Assumes broad perspective. Resolves unique and highly complex problems within own discipline. Makes decisions about own and/or project work using known solutions as basis. Managerial/Supervisory: Typically second (occasionally first) level of solid line management. Effective management of resources and development/implementation of plans and processes. Interprets policies