Assistant, Admissions

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Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Assistant, Admissions

Job Description Summary:

To provide support services to prospective, returning and current students, staff and faculty.

Job Description:

Description of Duties and Tasks

• Provides in-person and virtual customer service to prospective, current, and returning students; assists students with registration issues, and in requesting and distributing student transcripts; answers incoming calls and responds to inquiries.

• Update applicant status to student after applications are approved for completion. Records and reports application processing errors; monitors progress through to resolution.

• Uses critical-thinking and judgment to accurately determine Texas residency for tuition purposes using state mandated and accrediting requirements.

• Responsible for decisions that  require critical-thinking, initiative and judgment in order to maintain accurate student records such as verifying enrollment, updating student records, receiving and posting incoming transcripts and TSI exemptions according to TSI Compliance guidelines.

• Opens and distributes mail. Uploads student record documents to cloud-based content management system. Files and maintains student records in accordance with State of Texas record retention requirements.

• Uses independent judgment to resolve complex problems and issues from applicants, students, faculty, Help Desk, Dean of Students, Financial Aid, Student Accounting, and other Academic departments, or the general public by telephone, fax, email, virtual office or in person. Make appropriate referrals when needed.

• Works with the Registrar’s Office to research and correct transcript discrepancies.

• Maintains office supplies as needed. 

• Conducts communication campaigns including outbound calls, emails, or text to applicants who have started or submitted their application.

•  May creates and distribute student college identification cards.

•  Participates in and promotes admissions and enrollment through activities such as application and registration events and Student Life events.

•  May contact other colleges, schools, or agencies to obtain clarification of possible discrepancies on transcripts before updating student information in system; may contact internal departments for clarification of accounting information and residency codes before updating student information in system.

•  Assist with gathering information and providing reports as needed to a