Service Technician II

 

SUMMARY OF RESPONSIBILITIES 

The Service Technician II plays a vital role in maintaining the quality, safety, and habitability of homes managed by FirstKey Homes. This position is responsible for completing resident maintenance requests, performing repairs, and ensuring homes remain in excellent condition. 

Operating both independently and as part of a team, the Service Technician II executes a broad range of tasks across multiple trades—including plumbing, electrical, HVAC, and general home maintenance. The role requires daily travel throughout the assigned market to complete service requests using company-provided tools, materials, and inventory. 

Success in this role involves timely, high-quality repair work and a strong commitment to delivering exceptional customer service to residents. 

 

ESSENTIAL DUTIES 

• Ensure all maintenance and repairs comply with company policies, building codes, and state/federal regulations (OSHA, EPA, ADA, Fair Housing, HAZCOM, etc.). 

• Identify and report hazards or unsafe conditions promptly to prevent safety risks. 

• Maintain, repair, and safely operate tools and equipment, ensuring compliance with safety protocols. 

• Respond to residents in a courteous and professional manner, ensuring prompt resolution of service requests. 

• Prioritize maintenance requests based on urgency and impact on resident comfort and safety. 

• Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance to avoid costly repairs. 

• Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure. 

• Maintain accountability of fleet vehicles, parts, tools, and supplies, ensuring necessary items are available for routine and emergency repairs. 

• Complete service requests in a professional and timely manner to maintain property conditions and protect company assets. 

• Other duties may be assigned by the manager based on company needs. 

 

 

WORKING CONDITIONS 

• Indoor and outdoor work in varied weather conditions, including extreme heat, cold, and precipitation. 

• Frequent physical activity, including standing, walking, climbing stairs, bending, kneeling, and lifting up to 50 - 100 lbs. 

• Exposure to potential hazards, such as electrical systems, construction environments, chemicals, and power tools, requiring adherence to strict safety protocols. 

• Must be available for evenings, weekends, and on-call rotations as needed. 

• Extensive field work within the assigned market, with 90% of time spent at homes performing maintenance and repairs and commuting between properties using a company-provided vehicle. 

• Responsible for maintaining fleet vehicle, tools, and equipment to ensure readiness for travel and job performance. 

 

REQUIRED EDUCATION AND EXPERIENCE 

• High School Diploma or equivalent. 

• Strong background in residential construction, maintenance, and remodeling across multiple trades. 

• Experience performing repairs and maintenance on plumbing, electrical, HVAC systems, appliances, and general home infrastructure. 

• Valid driver’s license, auto in