Jobs and Careers

Children's Long-Term Support - Human Services Paraprofessional

County of Rock

Janesville, United Statesfull_timeVerifiedPosted 6 Aug 2026

💰 $50,960/yr($46,100/yr – $50,960/yr)

About the role

Posting number: RC-0805243

Department: HSD-B Children's Long Term Support

Job classification: Human Services Paraprofessional

Posting type: Open

Categories: Human Services

Summary

Children's Long-Term Support (CLTS) Program Assistant promotes the Mission, Vision and Guiding Principles of the Human Services Department (HSD). They perform in a manner consistent with the HSD Professional Standards and "Commitment to My Co-Workers". The CLTS waivers give the county and state the flexibility to develop and implement creative alternatives to placing Medicaid-eligible individuals in hospitals, nursing facilities or intermediate care facilities for persons in three target groups; physical disabilities, developmental disabilities, and/or severe emotional disabilities. The Home and Community Based (HCBS) waiver program recognizes that many individuals at risk of being placed in these facilities can be cared for in their homes and communities, preserving their independence and keeping ties with family and friends. This position is responsible for providing customer service support to families, community members, HSD and CLTS staff members. The major goals of this position are to answer phones, emails, process referrals, provide assistance with enrollment requirements and provide support for the CLTS program requirements.

40%- Provide information, assistance, outreach to families that contact the program for information and answer referral phone calls.

Answer phones and emails daily and return phone calls timely. Provide information, assistance and outreach to families that contact the program for information.
Gather information to start the referral process and prepare the referral for assignment, provide customer service and resources to families.

20%- Complete required Documentation

Assist with functional and financial eligibility to the programs.
Assist with monthly collateral contacts, six month reviews and recertification's.
Document in Avatar all client related activity.
Completion of third Third Party Administrator (TPA) authorizations.
Assist with fingerprinting and set up individual providers with the fiscal intermediary on behalf of the client employer.

20%- Collaborates with internal and external partners to respond to questions and outreaches

Gathering, sharing, and developing resources
Community events and informational meetings
Team Meetings

20%- Special Projects and other duties as assigned

Examples of duties

Understanding of cultural competence and working with diverse populations
Ability to communicate effectivelyboth orally and in writing
Ability to work in a fast paced ,changing environment
Ability to prioritize work duties and successfully meet deadlines as assigned Ability to work and make decisions independently
Knowledge of County wide resources for children, youth, and families at risk
Knowledge and ability to document and manage data in Microsoft Word, Excel ,and Avatar

Qualifications

Associates Degree, or 60 college credits, from an accredited college or university in the Human Services related field.
Experience with children, youth and families involved in the child welfare, juvenile justice, mental health, physical disabilities and/or developmental disabilities system.

Supplemental information

Equipment use:

Ability to use a computer, computer keyboard, copy machine, and fax machine
Ability to type notes daily and use computer programs such as Microsoft Word, Excel, and Avatar

Working Conditions:

Ability to work in multiple locations including the office, client's home, and a variety of community locations.
Valid Driver's License and insurance
Available to work a flexible schedule including work into the evenings when needed to meet client needs
Potential Exposure to physically or verbally abusive clients

Physical Elements: