Inside Sales Development Account Manager

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What the Inside Sales Development Account Manager, Level 2 does at Worldwide

You will play a critical role in helping Worldwide achieve our customer acquisition and revenue growth objectives. You must be comfortable engaging prospective clients using various methods (i.e., calls, emails, and social), working with your Business Development and Marketing partners, generating interest and qualifying prospects and opportunities before hand-off to business development.*

What you will do
 

• Source new sales opportunities for your Business Development partner(s) through inbound lead qualification and outbound prospecting, with the focus on A and B accounts

• Engage and build rapport with prospects through calls, email, and social outreach activity

• Understand customer needs and requirements through research, discovery, and qualification, and drive leads through the early stages of the sales process

• Set appointments with new customers for your Business Development partner(s)

• Route qualified leads and opportunities to your Business Development partner(s) to further qualify, develop, and close

• Follow up with your Business Development partner(s) post meeting/call to determine results of such meetings and appropriate next steps to close the loop or move the opportunity forward

• Co-manage sales territories and develop territory plans and a strategy with your Business Development partner(s) to achieve new customer and revenue growth targets

• Build your opportunity funnel via research and identify target accounts, key prospects, and opportunities at each account within your territories

• Continually maintain and expand your database/funnel of target accounts, prospects, and opportunities within your territories

• Partner with Marketing to understand and leverage their initiatives, and Business Development to tackle territory targets and goals

• Track and manage your activity and outreach in Salesforce, CRM, and High Velocity, our sales automation tool; maintain all account, opportunity, contact, and lead records in these systems

• Use other technology and data tools to make connections, conduct research, and identify prospects

• Meet or exceed quarterly Meetings and RFP targets, along with other new business metrics as discussed with your manager

• Attend trades shows and other events as needed

• Leverage Social Selling techniques and tools to reach clients through digital channels, sharing information including Worldwide’s services, web conferences, industry meetings, SME news, etc.

• Establish, nurture, and grow client relationships at the appropriate level

• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

What you bring to the role

• Must have CRO experience or a similar industry.

• Strong written and verbal communication skills to clearly and concisely present information on calls and via email

• Drive and determination to succeed as well as meet and exceed targets and quotas

• Must be adaptable, professional, and motivated, and understand the sales cycle

• Ability to listen and identify pain points and customer challenges

• Ability to work under pressure, stay organized, multitask, prioritize, manage time effectively, and attend to administrative