Technical Program Management IC4

Overview 

Microsoft’s Cloud Operations & Innovation (CO+I) group is looking for a Senior Technical Program Manager (TPM) to establish and deliver a prioritized roadmap for enhancing a globally distributed test platform used to automate the validation of essential equipment and interconnected systems during the data center construction and commissioning phases.  The Senior TPM will be responsible for designing, implementing, monitoring, and supporting custom hardware and on-prem/cloud-based services that automate the collection and analysis of high-speed diagnostic measurements and environment data.  The platform provides Microsoft and external engineers the ability to quickly make critical decisions about the performance and health of systems and equipment.  Our test automation is being used to validate our data center infrastructure that supports more than 1 billion customers and 20 million businesses in over 90 countries worldwide.    

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

Responsibilities 

• Design and propose architecture and solutions for complex technical needs, collaborates with internal and external partners, and defines program goals and success metrics for multiple feature areas. 

• Drive simplification and automation to evolve processes, services, and solutions, to increase agility and efficiencies while lowering costs and improving safety. 

• Innovate and validate ideas through data-driven pilot programs and experiments, gathering and analyzing both qualitative and quantitative data to drive continuous improvement. 

• Define success criteria, track project schedules, and deliver on roadmaps with minimal supervision, while staying updated with governance programs and facilitating engineering priorities. 

• Act as a technical advisor to educate and evangelize the feature areas (e.g., product, service) they work on with customers via meetings, presentations, and other forums.  

• Integrate relevant data on product usage, telemetry, and service data together to identify complex patterns, generate hypotheses, and build a plan to change the product. 

• Monitoring and reporting to leadership using data from a variety of sources including telemetry, customer support, business value, and our commercial teams  

• Influence product roadmaps by developing relationships with product teams, sharing insights and data from customer engagements, and driving executive communication.  

• Contribute to a healthy and inclusive team environment by embodying our culture and values, applying systems thinking to solve problems at scale, and participating in customer support and engagement 

• A proven track record of individual excellence and a demonstrated commitmen