Senior Director, Infrastructure & Opns

Requisition ID # 156722 

Job Category: Information Technology 

Job Level: Senior Director

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Oakland

 

 

Department Overview

 

Position Summary

Facilitates PG&E's business vision by improving service quality, increasing capabilities through the development\deployment of infrastructure and core business productivity application functionality, implementing new technology, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. Provides leadership for those involved in the development, design, testing, implementation, maintenance, support, and operations of PG&E's systems infrastructure.

 

Job Responsibilities

Accountable for negotiating conflicts and ensuring identified issues are resolved.

Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance.

Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.

Collaborates with other teams in the delivery and sharing of concepts to leverage across portfolios

Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assess risks as part of the life cycle analysis of portfolio components.

Continuous monitoring of emerging tools and technologies to assure the most appropriate technology is being proposed and deployed

Develops and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis.

Ensures and has direct accountability for the successful implementation of new/enhanced systems on time, in scope and within budget.

Ensures appropriate resources are assigned to each project/program.

Ensures scope, goals, milestones, budget, risk, status, change requests and critical issues are effectively communicated to the business partners and IT project/program team.

Ensures staff has the resources and skills needed to support all projects

Establish comprehensive service level agreements

Establish individual development plans for Directors

Establishes individual and organizational objectives that are aligned with company goals. Implements PG&E practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.

Help to translate the business capability needs and requirements of the PG&E business units into a comprehensive, integrated technology strategy and roadmap.

Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively

Hold Directors, Manager and Supervisors accountable for developing and promoting a desire to provide a superior customer experience to each and every customer.

Identifies opportunities to make IT and business processes more effective and efficient. Directs the implementation of improvement initiatives.

Lead a competent, motivated, and qualified staff of employees, which includes performance management, developing, coaching and resolution of operational issues.

Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs

Manages and directs internal and external technical, professional and management staff in the successful fulfillment of IT development and service delivery commitments

Manages the assessment and mitigation of risk. Analyzes, prioritizes and consolidates this risk and assesses its potential impact to the organization/business as well as on each project individually and within the program as a whole.

Manages the business relationship with senior leaders

Manages the development, alignment and execution of technology roadmaps.

Monitors program results against technical specifications.

Oversees compliance to standards/regulations and governance processes.

Proactively provides expert knowledge of industry trends and technologies as it relates to specific opportunities where technology can enhance value to the PG&E business unit and/or addresses a specific business need.

Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses

Provides leadership and motivation to team members

Provides performance feedback and guidance to staff

Provides strategy,