AV Specialist (Cisco VOIP Support)

Company Description

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years. 

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Job Description

Arthur Grand Technologies is currently seeking a highly motivated and skilled AV Specialist  for one of our clients

Job Title:  AV Specialist

Location:  Brewer, ME

Mode : Contract (Onsite)

Primary Responsibilities & Competencies

• Assists with the support of IP Phones, Voicemail and other telephony equipment on the network (Cisco UC phones, Analog devices, video
• endpoints).
• Effectively responds to end user requests (in person, by telephone, via email or remote control) for routine provisioning changes in Cisco C all
• Manager environment (new/replacement IP phones, name changes, line additions, call forwards, voicemail, etc.).
• Maintains network and IP phone equipment inventory and asset configuration documentation.
• Processes RMAs for failed network and IP phone equipment.
• Provides end user training on use of IP phone services as needed (phone features, voicemail, chat).
• Monitors and troubleshoots connectivity to printers and computers.
• Escorts external IT vendors performing physical work in the environment.
• Assists Network Administrators with planned maintenance of Cisco Network and C all Manager environment.
• Participates in On C all Rotation 24/7.

Education :-

• High school diploma, General Equivalency Diploma (GED) or higher required. Associate's degree in C omputer Information Systems or related
• field preferred.

Work Experience:-

• A minimum of 2 years' relevant experience required. Experience supporting networks in a 24/7 environment preferred.
• Cisco VoIP support experience preferred.

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.