3PL Fulfillment Operations Manager

ABOUT QUINCE 

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.

• High Quality: True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design: We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS 

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. 

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE: 3PL Operations Manager-Chicago

We’re looking for a 3PL Operations Manager to join our growing operations team and oversee Quince’s domestic warehouse and fulfillment network. In this role, you will own the day-to-day performance of our third-party logistics (3PL) providers, ensuring timely, accurate, and cost-effective fulfillment across all channels.

This is a hands-on, high-impact operations role that blends analytical rigor with tactical execution. You’ll partner closely with internal inventory, sourcing, and technology teams, as well as external logistics providers, to drive speed, accuracy, and scalability across our fulfillment network.

Success in this position means delivering operational excellence, meeting service level agreements (SLAs), and driving continuous improvement to support Quince’s mission of offering luxury quality at radically low prices.

Responsibilities

• Oversee daily warehouse and fulfillment operations with domestic 3PL providers onsite in Chicago, ensuring timely and accurate order processing across all sales channels.

• Track, analyze, and enforce SLAs for order fulfillment, shipping accuracy, and on-time delivery performance.

• Optimize outbound operations—including picking, packing, carrier selection, and shipping speed—to improve efficiency and reduce costs.

• Coordinate inbound logistics with suppliers, carriers, and 3PLs to ensure smooth freight flow, minimize delays, and maintain inventory accuracy.

• Partner with internal inventory teams to manage stock levels, prevent stockouts, and ensure accurate transfers between facilities.

• Identify and resolve fulfillment issues such as delayed shipments, mispicks, or damaged goods, escalating to partners or carriers as needed.

• Implement best practices and continuous improvement initiatives to enhance fulfillment speed, quality, and cost efficiency.

• Collaborate with IT and operations teams to optimize WMS, OMS, and ERP system integrations for automation and visibility.

• Develop and maintain strong carrier and vendor relationships, negotiate competitive rates, and ensure compliance with performance standards.

• Build and maintain reporting dashboards to track fulfillment KPIs, operational costs, and service quality.

• Partner cross-functionally with customer service, planning, and engineering teams to ensure smooth end-to-end fulfillment performance.

Qualifi