Staff Engineer - (BMC ITSM Helix/Remedy) - *HYBRID*

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.  Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.  

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

GEICO's PaaS organization continues to grow! We are actively seeking a Staff Engineering to help technically lead development on the BMC ITSM Helix platform, guiding technical strategy and execution of new products on the platform. Staff engineer works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. 

**The ideal candidate must have a deep technical expertise of BMC ITSM Helix/Remedy platform.  

Position Responsibilities  

As a Staff Engineering, you will:  

• Collaborate closely with product managers, team members, customers, and other engineering teams to tackle complex challenges 

• Develop and execute the technical software development strategy for our BMC ITSM Helix platform, new integration and new forms and overall operational efficiency 

• Build and refine self-service features that empower application teams or business processes 

• Be accountable for the quality, usability, and performance of solutions developed on the ITSM platform 

• Consistently share best practices and improve processes both within your team and across other engineering groups 

• Act as an advocate and subject matter expert (SME) for the BMC Helix ITSM platform 

• Act as an advocate and subject matter expert (SME) for the BMC Helix ITSM platform 

• Help the organization fulfill on key objectives including expanding automation and process improvements to deliver faster and improve overall quality on deliverables 

• Writes and maintains functional and technical specifications 

Qualifications  

• Proven experience on enterprise platforms similar to ServiceNow or BMC ITSM Helix/Remedy 

• Strong knowledge of service management 

• Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc.) 

• Strong knowledge of JavaScript 

• Proven ability to demonstrate a capacity for learning technical concepts and adapting to <