See yourself at Twilio

Join the team as our next Lead Product Designer on Twilio’s Segment product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead design for our Predictions team within Twilio Engage, Twilio’s customer engagement solution that works in tandem with the #1 CDP (Segment) to allow marketers to activate real time, first party data into personalized campaigns across every channel.  

Decisions such as who a message should be sent to, what it should say, when it should be sent, and on what channel can be an arduous process that requires marketers to rely on a team of data scientists and siloed tools. The Predictions team’s mission is to empower marketer’s with machine learning-driven solutions that accelerate this decision making process. As the Lead Product Designer, you’ll define the end-to-end journey of how Marketers use predictive features to optimize campaigns to drive business results, partnering closely with Research, Product, and Engineering to drive this mission forward. This is a high visibility opportunity that is part of Twilio’s broader CustomerAI initiative, where you’ll play a key role in shaping the vision for how AI is fused into every aspect of sales, service and marketing.

Responsibilities

In this role, you’ll:

• Partner closely with product managers, engineers, and other product designers to help Predictions establish product market fit, launch new products, and shape the strategic vision for the integration of predictive features into Twilio's marketing products 
• Keep a pulse on market trends, user needs, and business goals to drive innovative product experiences.
• Partner closely with research or lead your own research to gain insights into the needs, behaviors, and pain points of our users, and use these insights to create user-centric solutions that address real-world challenges.
• Lead the end-to-end design process, from concept ideation to delivering high-fidelity designs that empower, delight, and excite our users.
• Leverage our design system to solve customer problems creatively — and contribute to said design system.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of proven experience as a Product Designer, ideally working in B2B, marketing-tech, data infrastructure, or similar product experiences.
• Strong ability to work across different stakeholders, including product managers, engineers, and other designers to develop product strategy.
• Ability to ramp up quickly in a technical space and translate complex concepts into simple solutions.
• Experience in user research and user testing, and a data-informed perspective to design.
• Comfortable with 0-1 product motions, which involve moving fast and using experimentation to test your assumptions, and continuously incorporate feedback.
• Demonstrated ability to navigate ambiguity and help drive product requirements through design thinking.
• A deep desire to constantly improve, up-level your quality of work, and collaborate with a fun team along the way.

Desired:

• Experience designing machine learning-driven solutions and/or BI tools

Location 

This role will be remote, based in the US. Please note this position is not eligible to be hired in the SF Bay or surrounding area.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthca