Lead Water Damage Field Technician

Job Title:  Water Damage Field Technician | Status:   Non-Exempt   | Department/Group:  Operations | Travel Required:  No


Position Reports to:  Operations Manager | Position Type:  Full-Time | Salaried/Hourly:  Hourly 


 


Position Summary/Purpose


Assist in retaining customers by fulfilling the company’s obligations through the delivery of water mitigation and restoration services.


 


 Primary Duties and Responsibilities


·         Consistently follow Rainbow Restoration's 17 Steps of World Class Customer Service


·         Effectively perform all water damage mitigation and restoration services the company offers 


·         Communicate timely and effectively with customers


·         Perform basic equipment maintenance


·         Perform basic vehicle maintenance


·         Properly document water mitigation files in MICA and Fusion


·         Inspect completed work


·         Complete technician’s daily log


·         Complete Work Orders


·         Complete appropriate restoration documentation


·         Follow Rainbow uniform policy


 


 Additional Duties and Responsibilities


·         Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles


·         Maintain inventory of related supplies


 


 Decision Rights and Authority


·         Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property


 


Working Relationships and Scope


·         Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers       


 


Performance Competencies


·         Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.


·         Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.


·         Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.  


·         Technical – Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division.


·         Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.


 


 Qualifications – Knowledge, Skills, and Abilities


·Education and Experience


High school diploma (or GED).


Minimum 2 years experience

Must have MICA program experience.

Must have IICRC Certification for Water Mitigation.

Must have valid drivers license.

·Mathematical Skills


Adequate math skills - Ability to apply learned techniques to determine appropriate equipment type and number of units. 


·Computer Skills


Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity. Understand and become proficient in the use of software systems (e.g. Fusion, MICA, Moisture Mapper)


·Basic Construction Skills preferred 


·Certificates, Licenses, and Registrations


Contents Processing Technician (CPT), Fire and Smoke Restoration Technician (FSRT), or Odor Control 


Technician (OCT) helpful.  


 


 Physical Demands


The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.


 


Working Conditions


·The work of this position is predominantly carried out on the customer’s property. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.


·Noise level in the work environment is usually quiet. 


 


 EMPLOYEE POSITION ACKNOWLEDGMENT


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