Associate Director, Data Analysis & Support

Associate Director, Data Analysis & Support     

College Board - Big Future 

Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes. 

Role Type: This is a full-time position 

About the Team  

The BigFuture team is committed to supporting all students to make the right first step for them after high school. BigFuture reaches over seven million students each year and is the leading free resource for College, Scholarship, and Career Exploration. BigFuture allows students to demystify the college going process, unlock options to afford college, and explore careers that connect to their skills and interests. In addition to the student-facing platform, we foster rich interactions between students and over 1,500 Higher Education institutions to help them identify strong matches.   

Within BigFuture, the Recruitment & Enrollment Solutions (RES) team is comprised of dedicated and experienced professionals committed to the sales, support and long-term success of the College Board’s market-leading enrollment solutions. Through consultative engagement and customer success methodologies, the team supports more than 1,200 higher education institutions annually – providing strategic insights, adoption support and guidance on how to leverage the College Board’s Search & Connections suite to achieve enrollment goals.     

About the Opportunity   

As the Associate Director, Data Analysis & Support for Recruitment and Enrollment Solutions (RES), you are a member of a team that seeks to expand educational opportunities for students considering post-secondary education. Working with the Director of Sales Analysis & Support, you will perform data entry and analysis, troubleshoot and resolve sales-related issues, track sales and customer activity, and create reports and dashboards to ensure the RES team meets its strategic goals. This role is pivotal to the success of our campus-facing Search and Connections consultants, providing them with timely and accurate data assets and operational support. Your excellent organizational skills will enable you to manage multiple projects at once and collaborate effectively with cross-functional teams. You are independent and proactive with exceptional problem-solving skills, a keen eye for detail, and a desire to make things more efficient. 

In this role, you will:  

Maintain and analyze sales and customer data (65%)   

• Capture and track sales and customer data in regular intervals (daily, weekly, monthly, quarterly, annually) to help report on progress to goals   

• Ensure data integrity and file optimization of frequently used data assets   

• Prepare accurate files for bulk-uploading records into our CRM   

• Manage project work with cross-functional teams using Jira   

• Maintain documentation