Clinical Nurse Coordinator (Bilingual)

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The Clinical Nurse Coordinator (CNC) for serves as a clinical case manager for patients and caregivers. The CNC is a clinical resource for patients and families, and provides education on specific disease states, lifestyle impact and lifecycle/age specific considerations.  The CNC will work with other team members to help patients be successful with their prescribed therapies. The CNC helps to determine which patients need assistance in improving medication adherence and devises strategies to accomplish this. Establishing regular contact with the patients is essential to the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams.

These results are achieved by:

• Provide overall clinical case management services to patients and caregivers, develop 1:1 relationships
• Ensure all assigned patients are contacted on a regular basis, adapt frequency based on at risk patient assessments
• Assist patients and caregivers in the understanding of care and treatment plans
• Assist patients and caregivers in overcoming identified barriers and connect to available manufacturer, and EVERSANA community resources
• Collaborate with pharmacists and members of the care team to improve patient adherence to prescribed treatment plan
• Delivery of superior nursing service and clinical education
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTATIONS OF THE JOB:

• Interface between program patients, payers, and health care providers to ensure quality nursing services are delivered to patients.
• Follow up with program patients to proactively support patient care
• Perform patient/family education about disease state, management/plan of care, medication use and side effects, lifestyle and lifecycle considerations and resources
• Coordinate with Pharmacists, PSCs and reimbursement team to support patient medication needs
• Manage adverse events reporting according to SOP
• Provide support for recommended lifestyle modifications
• 10% travel may be required

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to perform the expectations listed above successfully.

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Licensed Registered Nurse in the state of Missouri, in good standing
• Fluent in Spanish (Spanish is a must)
• Excellent communication skills in both English and Spanish
• 3 years of professional nurse experience
• Analytical, creative and excellent interpersonal skills essential
• Computer proficiencies, including Microsoft office
• Ability to adapt to a fast-paced dynamic environment, makes clinical decisions, and maintains confidential information
• Strong communication skills with the ability to develop and articulate ideas and information that