Technical Project Manager (Agile Scrum Master)

Who We Are  

Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. 

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

  Position Summary   Our team is seeking a Technical IT Project Manager (Agile Scrum Master) in our Enterprise PMO group. In this role, you'll lead the charge on our business operations, marketing new partners, and software projects from ideation to execution and go live in an Agile environment. Collaborating closely with our IT & business teams and third-party partners, you'll drive project planning, risk management, and resource allocation. Your expertise in project execution and analysis will be pivotal in navigating our fast-paced environment and delivering impactful solutions.    As a key player of the EPMO, you'll engage with stakeholders across departments, championing project management best practices and ensuring alignment with company objectives. Your proven track record of delivering projects on time and with high customer impact will be essential as you tackle legacy products and help shape the roadmap for future innovations.    You will lead multiple projects concurrently, making significant contributions in a dynamic environment to achieve our objectives and drive business outcomes through successful project delivery.    This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience.   

Responsibilities include but not limited to:  

• Lead the end-to-end project management lifecycle, including planning, execution, monitoring, and closing of projects.  
• Lead the business and technical Agile teams through all steps in the development cycles: architecture, specifications, design, development, testing, deployment and post deployment verification and support. 
• Collaborate with cross-functional teams to define project requirements, scope, and objectives. 
• Engage with the business and product teams to capture business requirements and translate them to user stories. 
• Develop detailed project plans, timelines, and resource allocation strategies. 
• Conduct risk assessment and mitigation planning to ensure project success. 
• Facilitate effective communication and collaboration among team members, stakeholders, and third-party vendor, and drive cross functional/stakeholder and leadership alignment. 
• Monitor project progress and performance, identifying and addressing issues or