Customer Service Rep Trainee (Monday to Friday 6:00am to 2:30pm)

Essential Functions:

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Pay Range: $21.00p/hr