Federal Deployment Manager
Palo Alto NetworksAbout the role
Company Description
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
The National Security Division specializes in serving the unique missions of Palo Alto Networks’ flagship Public Sector customers.
Like us, you are able to convert your affinity for national security missions into overperformance in your function.
As a Deployment Manager within the National Security Division, you believe that success in this role is measured by the tangible results of your ability to serve the missions of our customers through the use of Palo Alto Networks Security Operations (aka “Cortex”) capabilities, specifically our product Internet Landscape Intelligence (ILI) with our Department of Defense (DOD), Intelligence Community (IC), and Federal Civilian (FedCiv) customers.
You will work closely with a diverse set of internal and external stakeholders, and much of your workload will be time-sensitive and challenging. The focus of your day-to-day work will be deploying ILI capabilities into our Public Sector customer environments. Your approach will be thoughtful and adaptive to the unique combination of people, processes, technologies, and objectives at each of your customers.
During a given week, your work may include:
- Supporting public sector customers with how to leverage ILI data to support cyber operations
- Helping technical and non-technical users assess the national or global impact of a consequential vulnerability using the Cortex product suite
- Concise, precise, and accurate written and oral communications to various customer personas
- Identifying new user groups based on close observation of the customer environment
- Identifying potential feature enhancements for discussion with our product team
- Troubleshooting a potential bug with our engineering team so that they can reproduce it and apply a fix
- Collaborating with other functions such as our Product Management, Cyber Research Engineering, Sales, and Marketing teams
Your Impact
- Ownership
- We seek individuals who take responsibility, balance optimism with realism, and foster a culture of high performance
- We expect Deployment Managers to lead an engagement from start to finish with the customer and other teams at Palo Alto Networks - This will entail developing the technical path for success, identifying product and engineering needs, and validating the engagement outcome with the customer
- You will be encouraged to rapidly assume responsibility for your accounts and navigate to success
- Embed and Engage
- Work shoulder-to-shoulder with our customers to understand their unique mission challenges and represent the customer as you work with our product and engineering teams to shape capabilities that solve key challenges
- Our product and engineering teams depend on you to offer a perspective that guides feature prioritization and product development
- Bring Clarity - Possess a gift for briefing and storytelling across audiences (government stakeholders, other vendors, engineers, etc.)
- Serve as the Customer-Facing Technical Product Expert - Act as the main point of contact for our Xpanse product set