Associate Director of Outreach, Cultural Initiatives, and Quality Improvement

In an effort to support clinical growth and quality of care within the Department of Surgery, it is critical to have an operational lead focused on physician outreach, departmental cultural improvements, safety and quality of care and compliance monitoring, all while supporting the business operations initiatives within the department of surgery. This position will support Department of Surgery practices at both UMMC and throughout the UMMS system.

EDUCATION/EXPERIENCE

• Master’s degree from a four-year college or university or related field; or equivalent experience
• 5-10 years of experience in a healthcare setting
• At least 5 years of previous management experience

ESSENTIAL JOB FUNCTIONS

1.Responsible for supporting, implementing of new practices.
2.Provides coordination of onboarding for new faculty and staff within the clinical practice locations.
3.Oversees and directs the implementation of departmental objectives, polices, and process to create standardization.
4.Coordinates and integrates services within the department with other departments, and with the System’s primary functions. Participates in the selection of outside services, if needed.
5.Continuously assesses and improves the department’s performance. Maintains appropriate control/assessment programs (if applicable).
6.Implements trainings and actively utilizes improvement strategies and tools to positively impact all aspects of operations.
7.In cooperation with departmental leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
8.Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors. Assists in the selection of outside services; resolves issues related to services provided by outside vendors.
9.Works in partnership with Practice Operations Director and Divisions leadership to solve problems, resolves conflicts, enhances operations, and quality and safety.
10.Communicates operational issues to level of organization required to obtain timely and effective resolution.
11.Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
12.Recommends staffing levels, selects, and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
13.Manages float pool staff: scheduling and coverage needs.