Student Services Coordinator II

Overview

The Student Services Coordinator II reports to the Associate Director of Scholarships & Work-Study in Student Financial Support. This position is responsible for assisting with a variety of scholarship processes and transactions. The Scholarship Team supports university programs that are large in size, scope, and complexities which are embedded within enrollment management strategies at USU.

 

The successful applicant must be friendly and enjoy working with students. They should also be accurate and detail oriented, self-motivated, organized, and able to work in a fast-paced office as a selfless team member.

Responsibilities

The Student Services Coordinator will be part of the larger Scholarship Team and will work collaboratively with all office staff, including campus partners across the USU system. This is a great opportunity to gain hands-on experience and to learn the intricate details of institutional and state scholarships. Duties and responsibilities may include:

• Awarding and adjusting specific scholarships
• Communicating with recipients
• Communicating with USU departments
• Creating and facilitating new processes
• Monitoring recipient academic progress
• Customer Service
• Scholarship auditing (checking for term utilization, qualification, etc.)
• Review daily outputs and reports
• Completing ServiceNow tasks
• Scholarship Appeals
• State of Utah scholarships and awards (Opportunity, Utah Promise, Talent Development, etc)

Qualifications

Minimum Qualifications

• Years of Experience, or Degrees
  • Four years of experience; or an associate degree plus two years of experience; or a bachelor’s degree is required.
• Knowledge and Skillset
  • Strong computer experience—including excel and Microsoft Suite
  • Demonstrated experience in completing tasks and assignments
  • Solid communication skills
  • Problem solving skills
  • Willingness to learn and acquire new skills
  • Fast learner, quality consciousness and committed to deadlines
  • Dependable with a strong work ethic and the ability to work without supervision
  • Ability to work under pressure in a fast-paced office environment
  • Excellent attention to detail and organizational skills
  • Deductive reasoning and problem-solving skills

Preferred Qualifications

• Experience in Higher Education
• Utah State University Experience

Required Documents

Along with the online application, please attach:

1. Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”2. Cover Letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $33,000, commensurate with experience plus excellent benefits.

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes.  The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant and space-grant university, with a strong commitment to excellence, access, and inclusion. USU serves approximately 27,500 students throughout the state at three residential campuses, eight statewide campuses, and 23 education centers. USU Online has served students from all 50 states and 55 countries for over 25 years, and USU Extension provides outreach and service to all counties in Utah.  

 

As a land-grant university, USU engages communities and empowers people to lead successful lives of involvement, innovation, and impact. As an R1 research institution, USU provides a high-quality undergraduate and graduate education at an affordable price. Washington Monthly has consistently ranked USU in the top 10 among public universities for contribution to social mobility, research, and public service.  

 

Utah State is committed to cultivating a diverse, equitable, and inclusive community where different perspectives, values, cultures, and identities are acknowledged, welcomed, and valued. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Learn more about USU. 

 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and reasonable accommodations