Global Key Account Manager (FORD)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

YOUR ROLE

 

Account Management: Ownership of total CEVA Global business relationship with dedicated sector specified customer; aligning all business and financial commitments and company resources to success.
Customer Growth: Identify, develop, sell, initiate and provide operational oversight to increase CEVA business with assigned accounts
Ensure Customer Retention: Retain current business in all geographies.
Customer Relationships: Expand relationships to the “C” levels with the customer in executive levels, clusters, and different business units worldwide.
Negotiations: Lead and co-ordinate negotiations with the customer in all major contracts and opportunities

 

WHAT ARE YOU GOING TO DO?

 

• Lead the development and implementation of account plan(s), including relationships building, key people coverage plans, opportunity prioritization, overall account strategy and a budget/target for business growth and development
• Identify and qualify opportunities for additional business. Develop qualified opportunities from ‘contact to contract’, together with the relevant Cluster Business Units (P&L owners). This is multinational effort demanding the ability to match customer needs to CEVA intellectual capital to practical application and development
• Own and drive account growth: make comprehensive development plan(s) for each aspect of the assigned account and update on regular basis.   Get buy-in and approval for the execution of the account plans by working through and with BD Sector leaders and Executive Sponsors
• Lead complex negotiations with the customer ensuring the involvement and participation of CEVA in compliance to applicable geographical legal procedure
• Manage P&L’s and accounts receivable from a global to cluster level across business lines to ensure customer obligations are met by both CEVA and the customer to the discipline of the commercial arrangements in place
• Maximize consistency of the CEVA experience throughout all contacts with the specific clients around the World.
• Provide regular reports, briefings and reviews as required within CEVA including to the Executive Board
• Develop plans to ensure the retention of current global business levels with specified accounts, preferably to a “no bid” level of confidence
• Build and strengthen relationships at “C” level with the client. Ensure relationships are developed at all relevant levels and geographies in the client organization by involving the CEVA global team. Responsible to fix and/or escalate issues to CEVA top management when appropriate and/or required
• Create input for annual budget cycle from the approved account plans and take responsibility for the delivery of the related targets for CEVA and customer benefit
• Manage the investment proposal, ICAP preparation and ROI considerations for new ventures and then work through MDs or designates to hold all CEVA accountable to approved levels of commitment
• Demonstrate and provide confidence regarding C&R expertise, including input to supply chain, business strategy and impeccable execution
• Be the Senior point of contact for the assigned accounts for any normal and customary business requests. Identify local sales and operations contacts in CEVA for supporting the account and work with BD Sector leaders to ensure they are properly trained on the strategy and status of the account.