Team Leader, Transportation Services

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 80% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

• Location: Domino’s World Resource Center; 30 Frank Lloyd Wright Dr, Ann Arbor, MI 48105 (Remote Friday)
• Shift: Fulltime; Salary
• Job Posting Salary: Up to $87,200 based on relevant experience and qualifications, plus bonus

Domino’s is looking for a detail-oriented and proactive Transportation Team Leader to join our dynamic Supply Chain team. In this role, you’ll be at the center of our Logistics operations—ensuring that every order, from standard to expedited, is executed efficiently and on time. You’ll collaborate across teams, manage carrier relationships, support OS&D, and play a critical role in ensuring seamless transportation execution across our network.

Transportation Responsibilities

• Order Management: Verify and audit incoming orders to ensure accurate entry into the Transportation Management System (TMS).
• Over, Short, and Damaged Support: Serve as intermediary to help resolve OS&D variances; including processing credits as necessary.
• Load Planning & Optimization: Process daily and weekly orders into efficient load plans using the TMS route guide to select the optimal mode and carrier.
• Tender Management: Secure carrier coverage, manage spot freight when necessary, and confirm tender acceptance with carriers.
• Route Execution (Track & Trace): Monitor shipment progress to ensure on-time pickup and delivery. Maintain real-time visibility and ensure timely carrier updates in the TMS.
• Exception Management: Identify and respond to in-transit exceptions. Communicate proactively with internal stakeholders and third parties to resolve issues and minimize disruptions.
• Expedite Management: Collaborate with inventory and supply chain teams to plan and execute time-critical shipments. Support internal users with emergency transportation requests and oversee 3PL performance for expedited freight.
• Appointment Scheduling Support: Facilitate resolution of scheduling conflicts between shippers, carriers, and supply chain centers.
• Rate & Accessorial Management: Maintain accurate rate records in the TMS, including the assignment of accessorial charges as applicable.
• Reporting & KPI Monitoring: Generate and monitor reports to track transportation performance and key metrics.

Leadership Responsibilities

• Point of escalation for critical event management.
• Support operations that function in a 24/7 environment through scheduling of team members and on call support.
• Lead, coach and supervise team members engaged in transportation functions.
• Monitor and direct the flow of work to appropriate team members.
• TMS Subject Matter Expert (SME): Act as a key resource for internal IT transformation initiatives related to the Delivery Hub and TMS functionality.
• Process Documentation & Auditing: Maintain accurate documentation of transportation processes and perform regular audits to ensure compliance and efficiency.

Qualifications

• 3+ years of experience in transportation scheduling, planning, brokerage, dispatch, or a related role.
• Bachelor’s degree in Supply Chain Management, or a related field, or an equivalent combination of education and experience.
• Supervisory experience is an asset.
• Strong understanding of transportation modes, carrier networks, freight rates, regulations, and industry best practices.
• Proven ability to manage high volumes of phone and email communication in a fast-paced, deadline-driven environment.
• Hands-on experience with Transportation Management Systems (TMS) and Real-Time Transportation Visibility Platforms (RTTVP) such as e2Open, OTM, BlueYonder, Manhattan, FourKites, or Project44.
• Ability to support 24/7 operations, including time-sensitive expedite transportation needs.
• Excellent customer service, organizational, and interpersonal communication skills.
• Strong sense of urgency and ability to multitask effectively in a dynamic environmen