Lead / Sr. Software Administrator

Join the Liberty Dental Plan Team, Where Every Smile Counts!

The Lead / Senior Software Application Engineer / Administrator specializing in Health Solutions Plus (HSP) will oversee the administration, configuration, and optimization of the HSP platform to support operational and strategic objectives. This individual will ensure the platform operates efficiently, aligns with business requirements, and complies with regulatory standards in the healthcare and dental insurance industries.

Job Summary Details

• Manage and maintain the HSP platform, ensuring optimal performance, availability, and reliability.
• Configure HSP modules to meet business needs, including portals and webservices.
• Provide advanced support to end-users, resolving system issues and addressing complex inquiries related to the HSP platform.
• Perform regular system audits, updates, and maintenance tasks to ensure data integrity and system security.
• Collaborate with IT teams to manage integrations between HSP and other enterprise applications, such as HRIS, ERP, and analytics platforms.
• Ensure the platform meets compliance requirements (e.g., HIPAA, Medicaid regulations) and generates necessary reports for stakeholders.
• Develop and maintain detailed documentation, including user guides, workflows, and system configurations.
• Provide guidance and mentorship to less experienced administrators or team members.
• Conduct training sessions for staff on HSP functionalities, new features, and best practices.
• Liaise with HSP vendors for system enhancements, troubleshooting, and updates.
• Perform other duties as assigned and deemed appropriate by management.

Education/Experience

• 4 Year / bachelor's degree in information systems, Computer Science, or related field, or equivalent combination of education and relevant work experience.
• Certifications in system administration or relevant IT tools.
• 4 Years’ experience in software administration or IT system support, including demonstrated experience working with Health Solutions Plus (HSP) administration.

Specific Skills/Knowledge

• Demonstrated expertise in Health Solutions Plus (HSP) administration.
• Proficiency in database management, SQL, and scripting for system customization.
• Strong understanding of HSP workflows, modules, and integration points.
• Demonstrate in-depth knowledge of HSP platform functionality, architecture, and integrations.
• Has a proven ability to troubleshoot and resolve complex system issues independently.
• Solid working knowledge of Azure and its configuration.
• Familiarity with healthcare IT standards and data security protocols.
• Strong problem-solving and analytical abilities.
• Excellent communication and collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in the dental insurance or healthcare industry preferred.
• Knowledge of Medicaid-specific operational and regulatory requirements highly preferred.

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.