Customer Care Specialist (Dutch Market)

<p></p> <p><strong>Join our Movement and Champion Restaurant Culture! 💚</strong></p> <p>At TheFork we believe that the best things in life happen around the table. <br>As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.</p> <p>We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. <br>If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.<br><br>👉<a href="https://www.careers.thefork.com"> Discover life at TheFork</a></p> <div class="p-rich_text_section"> </div> <div class="p-rich_text_section"><strong>What you will do:</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="false" data-border-radius-top-cap="false" data-border-radius-bottom-cap="false"> <li data-stringify-indent="0" data-stringify-border="0">Answer incoming requests via phone, email and chat</li> <li data-stringify-indent="0" data-stringify-border="0">Assist our customers on questions about our electronic reservation book, our website or app</li> <li data-stringify-indent="0" data-stringify-border="0">Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs</li> </ul> <p> </p> <div class="p-rich_text_section"><strong data-stringify-type="bold">Who you are:</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="false" data-border-radius-top-cap="false" data-border-radius-bottom-cap="false"> <li data-stringify-indent="0" data-stringify-border="0">Based in Barcelona</li> <li data-stringify-indent="0" data-stringify-border="0">Native level of Dutch and fluent in English. Speaking more languages are always welcome!</li> <li data-stringify-indent="0" data-stringify-border="0">An open minded person with a high level of communication skills</li> <li data-stringify-indent="0" data-stringify-border="0">Care about customer needs and always try to make their experience unique and satisfactory</li> <li data-st