Identity & Directory Management Services Senior Engineer - Okta

Responsibilities
 SUMMARY

DIGIT is seeking a Identity and Directory Management Services (IDMS) Senior Engineer with expertise with Okta to support the design, administration, management, execution & maintenance of GSA’s Identity & Directory Management Services (IDMS) and Identity, Credential, and Access Management (ICAM) solutions to meet the needs of the enterprise users & the enterprise architecture. These services, systems, and capabilities include, but not limited to, directory services management, ICAM, privileged account management, Single Sign-On (SSO), Active Directory (AD) Domain Name System (DNS) services, Public Key Infrastructure (PKI), Multi-Factor Authentication (MFA), auditing and log management, Continuous Diagnostics and Mitigation/Dynamic and Evolving Federal Enterprise Network Defense (CDM/DEFEND), and the management of appliances. GSA IT currently leverages Microsoft (MS) AD as the authoritative account management system.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous 

improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities

• Extensive experience with Okta includes installation, configuration and migrations.
• Troubleshoot advanced problems within the Okta IdP by using tools such as SAML tracer, Fiddler and other similar tools.
• Integration experience with SAML, OpenID Connect, RADIUS and Oauth.
• Integration experience with Multi Factor Authentication.
• Integration experience with Password less Authentication.
• Provide advanced support for IAM/SSO/MFA by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis using agile methodologies.
• Strong communication skills with customers over phone, email, or ticketing system.
• Implement technical capabilities including IAM solutions and application integrations, to enhance enterprise security risk posture. 
• Manage, administer, and support the GSA IT MFA environment. 
• Manage, administer, and support ICAM systems and related support activities.
• Utilize automation and role-based management to ensure availability of access and continuity of services.
• Ensure requirements are gathered, processes defined, and use cases documented.
• Test and certify new product versions, bug fix and provide detailed reports.
• Providing on-call rotation support on a routine basis.
• Identifying process improvement opportunities for review and subsequent implementation.
• Providing positive customer service interactions for all levels of the organization up to and include senior executive staff.
• Provide support and administration of the GSA IT AD environment, systems, and associated data.
• Continuously review and assess the GSA IT ICAM environment and provide recommendations for how to manage and administer the environment more efficiently.
• Ensure that all Group Policy Management (GPM) changes are controlled and documented.
• Other operational support duties as assigned.
• Provide Proof of Concepts and Pilots for Advancing Zero Trust and final implementation to transfer Zero Trust integration to infrastructure engineering support.
• Developing new technologies to support existing applications or creating new applications using new technologies
• Participating in meetings with executives to discuss technical issues and propose solutions
• Collaborating with other members of the engineering team to design new features or improve existing ones
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Qualifications

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance 
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• 7+ year experience with IDMS systems.
• Minimum of 2 years engineering and supporting Okta so