System Operations Manager

PHYSICAL OFFICE LOCATION: PEC Technology Center - 1506 US-281, Johnson City, TX 78636, PEC Technology Center - 1506 US-281, Johnson City, TX 78636, TX 78636 

 

Hybrid Work Options Available

 

$138,080.00 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for technical leadership and managing all systems including servers, storage, load balancers, email, and cloud-based applications.

Essential Duties & Responsibilities

• Manage work schedules to ensure maximum system availability, reliability, efficiency, and confidentiality of information systems
• Identity obstacles, issues, and opportunities to increase operational effectiveness
• Assist with design, deploying and maintain enterprise cyber security efforts
• Monitor system operations to resolve problems and ensure uninterrupted service
• Perform system design, modeling, analysis, troubleshooting and oversight
• Coordinate and manage the installation of hardware, software, video systems and new construction
• Research and recommend vendor tools to support server, storage, and peripheral devices
• Benchmark and recommend solutions based on industry best practices keeping up with technology updates and recommend necessary updates in a timely manner to deliver world-class systems and services
• Write operations technical specifications documents
• Interface and coordinate tasks with internal and external resources
• Develop disaster recovery and business continuity plans
• Develop or maintain a server/database backup/patch schedule and policy, providing regular reporting
• Implement, manage and evolve an enterprise storage, enterprise server, physical and virtual, capacity management process and strategy

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• Configure, monitor, and maintain email applications and virus protection software
• Conduct operational efficiency reviews focused on the analysis of network performance and identify areas opportunities for improvement standards, deadlines, and proper procedures, correcting errors, or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporate and departmental policies, procedures, and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and work to resolve problems
• Teach and instruct employees in job duties and company policies or arrange for training to be provided
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Recruit, instruct and supervise subordinates
• Interpret and communicate work procedures and company policies to staff
• Develop and review operating procedures
• Develop and maintain a lifecycle management system for software and hardware refresh
• Manage IT systems budget and prioritize funds based on primary department goals
• Monitoring the productivity and performance levels of IT employees and conducting performance reviews

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• Research new business technologies and IT software to strengthen the organization’s systems
• Implement new software programs and computer technologies that support organizational goals and objectives
• Assist with maintaining regulatory compliance and certification particularly NERC CIP requirements