Sr. Solutions Engineer, Incubation (GTM) Sales

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

About the role
We are looking for a Sr. Solutions Engineer to join as a founding member of our Incubation Sales team. 

Incubation Sales isn’t your average sales team, and as a result, we are searching for someone who isn’t your average Solutions Engineer. At Shopify, our team is responsible for early stage revenue play design; leading the innovation center for new or experimental go-to-market motions, and the development of product sales plays and commercial models that can accelerate Shopify’s growth.

In addition to being an expert-level Solutions Engineer, this talent needs to be excited about operating in ambiguous spaces and on the cutting edge of product/strategy where answers aren’t always readily available, but where we can shape the future of our business.

As a Sr. Solutions Engineer on our Incubation Sales team you will:

• Help qualify and close deals, from a technical requirements perspective, alongside Sales and development partners/agencies
• Engage with clients through requirements discovery and strategic consulting sessions
• Create customized product demos and proof of concepts for client demonstrations
• Become an expert on Shopify’s application ecosystem and integrations, including unreleased products that are a part of our experimentation set
• Document observations and generate insights from client-facing engagements which will contribute to our go-to-market recommendations or strategies
• Document common use cases and technical solutions that can be shared with our enablement team in order to accelerate win rates for new revenue motions
• Align closely with product to share feedback on new offerings, released features and roadmap
• Mentor and coach the sales team on technical aspects of Shopify’s product and platform
• Act as a SME on projects with cross-functional teams, especially when incubated motions are graduated to the mainstream revenue organization

Qualifications

• 5+ years of technical pre-sales solutions engineering or consulting experience 
• Strong executive presence, capable of effectively articulating and advocating ideas to stakeholders, driving consensus and influencing decision-making processes
• Solid understanding of Cloud-based technologies and SaaS fundamentals
• Deep understanding of technical strategy as it relates to operating and growing commerce businesses  (eComm, retail, loyalty, supply chain, etc)
• Experience integrating with enterprise eCommerce technology stacks (ERP, WMS, OMS, PIM, etc)
• Hands-on skills of Front-End web development (HTML, JavaScript, CSS, Liquid)  
• Strong API knowledge (REST and GraphQL) for enterprise integrations.
• Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• Experience in an early-stage startup environment or with working with early-stage product launches
• Strong ability to prioritize work in a high velocity environment

Bonus experience:

Is some of this tech new to you? That’s OK! We know not everyone will come in fully familiar with this stack, and we provide support to learn on the job.

• Deep knowledge of the Shopify platform

• Familiarity with version control systems (e.g., Github)

• Experience working a Professional Services or Agency environment