Behavioral Health Case Manager

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.    
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.  With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 
 About the role:  We’re hiring a Behavioral Health Case Manager to support our clinicians and monitor Talkiatry’s population of patients with mild to moderate mental illness.   You will play an essential role on the care team for our psychiatrists, psychiatric mental health nurse practitioners, and therapists.  They will rely on you to aid patients who require resources outside of therapy and medication management.  This includes identifying and connecting the patient with supportive services recommended by the patient’s therapist or psychiatrist. When appropriate you will also play a central role in navigating a patient to higher acuity care settings.  Highlights of the position include the opportunity to work closely with psychiatrists as well as other medical professionals.  Your skills treating patients using evidence based psychosocial interventions such as motivational interviewing, behavioral activation, problem-solving, and distress tolerance will be essential. You have exceptional communication skills, are organized, and have outstanding follow-through skills.  This position offers a gratifying blend of both therapist and case manager duties.   

You will:

• Monitor the progress of an assigned population of patients 
• As need is determined or requested by the patient’s therapist or psychiatrist, provide resource referrals and coordination. 
• Participate in interdisciplinary care planning upon request 
• Identify and address gaps in services and assist patients as necessary in accessing community programs and services, coordinating, and navigating as necessary 
• Maintain patient records and communicate with patient’s care team (psychiatrist/therapist) and others as appropriate (PCP) 
• Participate in coordinating crisis care, making referrals for inpatient hospitalization or emergency services as needed 

You have:

• 3+ years case management experience with at least 1 year of experience in providing direct behavioral healthcare 
• Bachelor’s degree required; Masters in social work, counseling or related field preferred 
• Licensure in at least one of the following categories as required by state law: social work, counseling, LMHC, LCSW, LMSW, LPC, or LAC 

You also have:

• Patient centered advocate. Leads with empathy and advocates effectively for the most appropriate outcome for their patient 
• Comfort with ambiguity. Ability to cope with change, easily sees and champions the “upside” and effectively problem solves and takes calculated risks. 
• Excellent follow through. You always deliver on your commitments and promises 
• High integrity. You represent Talkiatry’s mission, vision, and values with infectious enthusiasm.  
• Team-oriented. you are not afraid to roll up your sleeves to get things done 

Why Talkiatry:

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care  
• Collaborative environment: be part of building something from the ground up at a fast-paced startup   
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC   
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!  
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands   
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first  

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: