Scheduled Hours

37.5

Position Summary

The position oversees all aspects of leasing and providing residential services in an exceptional manner to a large-scale apartment community in a unique and demanding setting. This role combines sales, customer service and marketing to lease apartments; build excellent relationships with guests and residents; and develop and implement ‘community building’ programs residents to encourage interaction and help new residents acclimate. An important aspect of the position is meeting with prospective tenants, learning their needs, and assisting them in selecting the appropriate apartment in this unique environment.

Job Description

Primary Duties & Responsibilities:

• Meet prospects visiting the rental office, fill out visitor cards and pre-qualify prospects.
• Show model/vacant apartments, using approved rents and following marketing policies, obtain applications and deposits from qualified applicants.
• Process application file and fill out resident processing checklist.
• Conduct lease signing and move-in meetings for new residents.
• Obtain approval to execute lease, obtain signatures, issue apartment keys and conduct move-in inspection.
• Perform pre move-in inspection in accordance with move-in policy, ensure that all move-in paperwork is complete, including lease, community information, move-in packets and perform move out inspection when notice is received.
• Accept rental payments, maintain accurate records of all community transactions and submit on a timely basis (i.e., rent roll, delinquency reports move in and move out).
• Generate computerized work orders from resident contacts; answers questions and follows up to keep residents informed.
• Enters scheduled, in-progress, complete and incomplete work orders; generates follow-up work orders for incomplete work.
• Follow up with residents with a Satisfaction Survey – making sure the work was done to their satisfaction.
• Inspect building and vacant apartment weekly to ensure they meet designated standards.
• Meet with housekeeping staff to ensure standards are being met.
• Provide constant vendor/contractor communication concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that A/P invoice are submitted for payment.
• Participate in outreach marketing.
• Plan and implement events for residents to build community and help new residents acclimate.
• Assist in monitoring renewals, distribute and follow-up on renewal notices.
• Assist with the front desk when the receptionist is not present and during times of heavy traffic.
• Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment
• Seasonal weekend work may require flexible day off scheduling and extended work hours may be required from time to time

Physical Effort

• Typically sitting at a desk or table
• Repetitive wrist, hand or finger movement

Equipment

• Office equipment
• Has the ability to move to on and off-campus locations as needed

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Property Management Or Demonstrated Sales (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Computer Literacy, Deadline Management, Interpersonal Communication, Leas