Vendor Management Support-2 to 3 years experience only

Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

Acolad Content Solutions India Private Limited

Sai Samuthra

Plot No. 41B & 41 C North Phase

1st Floor, Sidco Industrial Estate

Ekkatuthangal, Chennai-600032

Landmark: Near Ekkatuthangal Overbridge(Jaya TV Office)

Phone: 04466841999

THE JOB ROLE

1 Main Purpose

• Giving support to the Language Services department with the tasks assigned by either Procurement or Resource Management and ensuring expectations are met in terms of turnaround time and quality of the service provided.

2 Main Responsibilities

• Collecting vendor Tax Residency Certificates and any other documents for Tax Audit purposes, and keeping Accounting regularly updated on the status of the collection activity thanks to Tracking files.
• Assisting vendors with their queries with professional attitude and proactive communication.
  
• Searching, recruiting and evaluating new translation providers as required and instructed by Resource Management/Procurement.
  
• Performing data entry tasks on databases and production systems as required and instructed by Resource Management/Procurement.
• Processing all incoming requests assigned by Resource Management/Procurement through Jira tickets, by sticking to given instructions and agreed turnaround time.
  

This list is not exhaustive. Given any future development of the company, the Vendor Management Support Team may be entrusted with other tasks and assignments according to its skills and qualifications.

Requirements

Educational background

• Bachelor Degree in Translation or other equivalent degree

Professional experience

• 1-2 years of practical experience in client handling, project management, especially in customer support and language service projects.

Skills & Knowledge

Job Specific

• Good knowledge of English and any other language required.
• Very good general computer skills (MS Office, especially MS Word and MS Excel)
• High level of autonomy, excellent organisational skills, solution-oriented and critical thinking approved in test selection tasks and interviews
• Friendliness, open-mindedness and willingness to fit into the team and become a reliable and responsible member of it.
• Positive, analytical and cost-effective thinking
• Ability to define the scope of assigned projects, manages associated risks and problems
• Ability to deliver what is planned from a timing, cost and quality standpoint
• Ability to understand cross-functions
• Capacity to rapidly capture different internal processes of the organisation and uses them efficiently
• Ability to fix technical problems with client
• Ability to manage difficult situations with clients and to find win/win solutions
• Ability to describe client project requirements in functional terms and interacts with other internal parties with regards to client matters
• Ability to guides other parties in order to determine best technical/applicative solution for clients

Languages

• Fluency in English (other languages are strong assets)

Benefits

National and Festival Holidays

Five days work week