Director, Smart Home Product and Partnerships

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is hybrid and requires 2 days a week in our Walnut Creek Corporate office.

Job Summary 

Our Director, Smart Home Product and Partnerships, is accountable for optimizing Smart Home Product mix to drive income through sales, service, and add on opportunities. Leverages relationships to build value added member benefits, member engagement and revenue growth.

This role influences strategic direction and leads the execution of Smart Home partnerships and product marketing at AAA MWG. This leader partners with Smart Home Marketing to develop fully integrated product marketing plans in order to drive profitable growth. 

In addition, this leader partners with Smart Home product manufacturers and platform providers to ensure competitive market position and  strengthen on-going relationships with partners in order to substantially grow AAA market share and revenues and identify new product opportunities that increase overall Member value and engagement.

Essential Duties:

Partnership Management

• Manufacturing and platform contracting to negotiate pricing, volume requirements, feature sets, etc.

• Identify, develop and manage new partnership opportunities 

• Liaises between sales, business operations and partners to resolve member experience issues

Compliance/New Product Development

• Understand compliance requirements and any new products/costs needed to maintain monitoring compliance

• Creation of new recurring revenue streams associated with ongoing monitoring or account features as source of Member value

• Launching new hardware products in conjunction with IT, sales, and marketing teams

Competitive/Pricing Positioning

• Crafting product and marketing strategy to maximize Smart Home growth and achieve revenue goals

• Developing competitive market positioning strategies

• Ongoing pricing evaluation and recommendations based on company positioning document

• Collaborates with Insurance, Membership and Brand marketing leaders to align marketing efforts, build integrated plans, develop new bundles, and deliver strong results.

Lifecycle Management

• Responsible for maintaining burndown of inventory ahead of product launches in conjunction with warehouse and purchasing teams

• Provide guidance to both vendors and internal teams on product usage rates for purposes of ordering and stocking 

• Develop and maintain training materials in coordination with L&D teams to ensure internal sales, MX, Tech Support teams have up to date knowledge of entire product set

• Updating systems as required for changes to products, new product launches, etc.

Knowledge and Skills

• Strong marketing knowledge of segmentation, targeting, modeling, controlled testing and ROI analysis

• Skilled in relationship management including ability to build trust and strong partnerships inside and outside of the organization

• Strong financial and business skills. Effective at identifying and driving product and experience improvements to maximize value and achieve results

• Strategic mindset. Can readily translate general business strategy into effe