OCE Program Customer Technical Service Engineer - Onsite

Date Posted:

2025-05-20

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

• Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate PW4000/2000 powered aircraft specific to Controls/Systems and Engine Hot sections

• Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution, service bulletin retrofit activities and engine manual interpretation.

• Other activities include participation in airline customer meetings, conferences, customer council calls as well as releasing All Operator Communication wires and Service Information Reports.

• Initiate technical data development of Engineering Authorization (EA), Special Instructions and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers.

• Interface with the following organizations to ensure clear, accurate and timely data development of engine inspection/maintenance data:

• Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.

• Provide technical support interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) as well as airframer teams regarding the modification, inspection, and maintenance of engines.

• Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.

• Triage urgent and Aircraft-On-Ground requests. 

• Evaluate data provided and provide troubleshooting and continue-in-service guidance and recommendations. 

• Assist customer engineers, maintenance control technicians and Pratt & Whitney's Field Service Representatives (FSR) in resolving on-site technical challenges.

• Provide support to our MRO network for urgent technical issues that may be causing work stops or delays.

• Ability to cover on occasion customer issues, including nights, weekends, and holidays.

Qualifications You Must Have:

• Bachelor's Degree and 8 years of experience in Aerospace Engineering, Mechanical Engineering, Airline Engineering / Operations or Technical Support in a Customer facing role
• Or an Advanced Degree and 5 years of experience in Aerospace Engineering, Mechanical Engineering, Airline Engineering / Operations or Technical Support in a Customer facing role Mechanical Engineering, Airline Engineering / Operations or Technical Support in a Customer facing role
• Experience in technical support, troubleshooting, or field service within the aerospace industry with familiarity and the ability to work with engine schematics, technical and troubleshooting manuals.
• Experience communicating across multiple lines of business to solve complex problems and coordinating with engineers, field technicians, and customers worldwide.
• U.S. Person or U.S. citizen 

Qualifications We Prefer:

• FAA Airframe and Powerplant (A&P) License
• OEM-specific training from Boeing, Airbus, EMB, P&W
• Knowledge of Aerospace Standards: FAA, EASA,
• Exemplary verbal and written communication to provide clear instructions and answers to customers.
• Knowledge and experie