Senior Solution Consultant- Enterprise Strategy and Planning

Overview

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have the necessary working rights and a time zone overlap with your team, you can choose to work remotely or in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

The Atlassian Advisory Services team is a globally distributed group of Atlassian experts passionate about driving customer success. Advisory Services team members engage with our largest strategic and enterprise organisations, addressing some of the most complex business challenges, to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, enabling them to realise the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Senior Solution Consultant with an Enterprise Strategy and Planning focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Senior Solution Consultants are experts in Atlassian products, operating model practices, and solutions, delivering guidance to drive value realisation for clients who have purchased Advisory Services from Atlassian. Each member of the team is accomplished in delivering strategic goals, providing consulting and technical guidance at scale, aligning the System of Work capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase their successes to their peers and serve as the tip of the spear in expanding the reach of our technologies to new use cases and markets. Our goal is to help customers unlock the full potential of their teams and maximise the value of their Atlassian investment.

Advisory Services global team

With over 250,000 customers worldwide, Atlassian is helping organisations like Air France, Airbus, Hubspot, Samsung, and Amadeus advance humanity through the power of incredible software that unleashes the potential of every team.

With a focus on value realisation, we meet customers where they are and help them understand how our products work together, co-designing and putting into production enterprise solutions that deliver desired outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'. We support one another, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian.

Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful solutions at the forefront of cloud and artificial intelligence utilisation.

Responsibilities

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Drive deep engagement with our largest enterprise customers through internal advocacy and thought leadership

• Guide customers with Atlassian’s Rovo platform, and ways in which automation, no-code Agents and Forge applications are implemented and deployed to achieve business value

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Run discovery workshops on topics such as Build the Right Thing, the System of Work that support enterprise-grade SDLC, Strategic alignment or Portfolio Management.

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

• Spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

Qualifications

• Extensive experience within SaaS companies

• Relevant experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in enterprise-scale operating models, including

  • Experience in discovering enterprise, program, and team-level ways of working practices, providing guidance on the organisational, operational, and delivery dysfunction

  • Expertise in mapping customer operational practices to product capabilities and designing solutions that reinf