The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The EPO Team Leader leads daily operations, performance, scheduling, and readiness of EPOs responsible for safeguarding the executive floor and responding to life‑safety incidents. The role ensures operational excellence, manages vendor support, and remains deployable as an EPO. The Manager also cross‑trains with Executive Protection Agents (EPAs) to strengthen program depth and support future advancement.

LOCATION:

** Truist in-office requirement is 5 days per week**

Please note:  candidate must be located in the following location:

• Charlotte, NC

No remote or telecommute option

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

• Direct daily activities, assignments, and coverage of EPOs.

• Ensure continuous protection and readiness for emergencies or threats.

• Conduct shift briefings, operational updates, and enforce standards.

• Oversee access control, floor monitoring, and safeguarding procedures.

• Maintain 24/7 operational awareness and adjust staffing as needed.

• Build strong partnerships with Executive Assistants and Executive Leadership.

• Oversee concierge operations on the executive floor.

• Fill shifts during shortages, high‑demand periods, or emergencies.

• Maintain a prepared, visible presence on the executive floor.

• Respond to medical issues, threat indicators, and life‑safety events.

• Execute emergency protocols and coordinate with internal responders.

• Support vendor oversight, procurement, contract evaluation, and budgeting.

• Review vendor performance and ensure service‑level compliance.

• Approve invoices for EPO‑related services.

• Participate in structured cross‑training with EPAs.

• Support EPAs during high‑demand or high‑risk scenarios.

• Build familiarity with EPA responsibilities to support program flexibility.

• Coordinate all EPO training with the Senior EPA and Director of EP.

• Provide operational insights, risk observations, and improvement recommendations.

• Assist with updates to policies and procedures.

• Maintain incident reports and data logs.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ten years in executive protection, corporate security, law enforcement, or military protective services.

• Demonstrated leadership or supervisory experience.

• Strong knowledge of life‑safety and emergency response protocols.

• Excellent communication, situational awareness, and decision‑making skills.

• Understanding of life-safety response and emergency procedures.

• Strong administrative computer skills (Microsoft Office Suite, SharePoint, CoPilot)

• Ability to serv