Program Coordinator I-Student Financial Services (SFS)

The Senior Financial Aid Coordinator is a vital Student Financial Services (SFS) member who provides essential student financial support services to prospective and current students. The Senior Financial Aid Coordinator assists with managing the day-today operational functions of financial aid programs in accordance with federal, state, and institutional regulations and policies.

• Promote exceptional customer service to prospective students, current students, and colleagues, including the timely, accurate, and professional response to all phone, email, and in-person inquiries received in the Office of Student Financial Services.

• Educate prospective and current students of the financial aid application submission process, including technical support of the FASFA and CSS Profile systems.

• Assist in managing compliance activities related to federal and state regulations, institutional policies, and procedures and establishes goals and objectives.

• Establish, manage, and monitor standards of quality control for financial aid programs.

• Work closely with colleagues to continually assess business practices and recommend improvements and support implementation.

• Support the Associate and Assistant Directors in the processing of institutional scholarships, federal loans, and institutional loans.

• Assist with verification processing during peak periods.

• Support the Director in compiling documentation and files for any audits or other quality assurance reviews conducted on the activities of the Office of Student Financial Services.

• Maintain financial aid application documents within the Empower Student Information System.

• Preserve confidentiality of all student financial, academic, and personal information in compliance with the Family Educational Rights and Privacy Act (FERPA), US Department of Education, and institutional policies and procedures.

• Service as the primary contact for student insurance enrollment and waiver processing.

• Supports the processing of student payments, as needed.

• Other duties as assigned.

• Bachelor's degree in a related field plus demonstrated, directly related work experiences that equates to an advanced degree.

• Outstanding interpersonal and customer service skills

• Ability to provide high quality service and handle multiple priorities with confidence and poise in a fast-paced environment

• Strong written and oral communication skills

• Excellent attention to detail and accuracy

• Ability to work effectively as a member of a team

• Ability to work independently with minimum supervision

• Strong computer skills, including MS Office as well as student information systems, CPS, NSLDS, and all other financial systems required

• The ability and willingness to work evenings and/or weekends to accommodate the activities related to job responsibilities

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $62,571.36 - $78,000.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 802 - Enrollment Services - ISM, Icahn School of Medicine

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected t