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Customer Service Representative
The IMA GroupRemote, USA, United States, United StatesRemotefull_timeVerifiedPosted 18 Nov 2025
💰 $40,000/yr
About the role
Job Summary: Are you a detail-oriented and customer-focused professional looking for an opportunity to make an impact? Join our team as a Customer Services Representative, where you will play a key role in providing product and service information while resolving client inquiries with accuracy and efficiency. Pay: $20/hour This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time. Job Responsibilities:
- Schedule and coordinate Independent Medical Evaluations (IMEs), including selecting the appropriate Provider based upon injuries, specialty required, and location.
- Handle a high volume of incoming emails and calls from clients, attorneys, and claimants.
- Coordinate transportation and translation services as needed.
- Drafting and reviewing client cover letters for the IME physician.
- Following up on IME report status.
- Maintain confidentiality and securely manage claimant information.
- Address and resolve client concerns, escalating complex issues when necessary.
- High School Diploma required.
- Proven ability to multitask, prioritize, and manage time effectively.
- Strong phone communication, email communication, active listening, and problem-solving skills.
- Proficiency in Microsoft Word and Outlook.
- Customer-focused approach with adaptability to different personalities.
- Excellent communication and presentation skills.
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