Director, Deliver Excellence Americas, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Director, Deliver Excellence Americas, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ. 

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Summary:

The Director Deliver Excellence Americas is accountable for defining, standardizing, and continuously improving Deliver distribution capabilities through the deployment of the J&J Operational System , proven practices, and disciplined execution models across US and LATAM

This role serves as a bridge between strategy and operations, ensuring that distribution processes, performance management, partner governance, and enabling technologies are consistently designed and effectively executed across markets. The position drives capability maturity, operational consistency, and value realization, enabling Deliver to progress along the Supply Chain Gartner maturity curve while improving customer experience, service reliability, and financial performance.

A critical component of the role is partner and ecosystem management, including the establishment of clear governance, performance standards, and continuous improvement mechanisms for 3PLs and external service providers. The Distribution Excellence Lead ensures that internal teams and partners operate under a single set of standards, metrics, and ways of working, while enabling local execution within defined guardrails.

Through strong cross‑functional collaboration, data‑driven insights, and portfolio discipline, the role shapes how Deliver operates today and builds the capabilities required for scalable, compliant, and future‑ready distribution operations.

Major Duties & Responsibilities:

Business Excellence

• Develop, implement, and sustain the J&J Operational System (JJOS) and a robust set of proven practices and standardized processes that define how Deliver operates.
• Identify Deliver capability gaps and establish action plans to drive process consistency, standard work, and operational discipline across markets.
• Drive measurable improvements in service, cost, quality, and reliability through the evolution of Deliver maturity along the Supply Chain Gartner maturity curve.
• Define critical capabilities in strategic areas and lead the capability build‑up roadmap, ensuring alignment between global standards and local execution.
• Ensure consistency across markets in terms of process design, governance, and ways of working, while enabling effective local adoption.

Engineering, Technology & Automation

• Define and maintain the distribution technology and automation roadmap, aligned with Deliver and E2E Supply Chain strategy.
• Build technical capabilities to support customer service, efficiency, scalability, and compliance through engineering solutions, systems, and automation.
• Partner with IT, Engineering, and Operations to translate business needs into deployable, value‑adding solutions.

Portfolio Management & Financial Governance

• Develop, implement, and manage Deliver portfolio management processes, governance,