FOOD AND BEVERAGE SERVER PT

Position Summary:

The Restaurant Server is responsible for coordinating the entire server station and effectively communicating with both front and back-of-house staff to provide a dining experience that exceeds guest expectations. This position promotes positive customer relations while delivering high-quality service in a fast-paced, dynamic casino environment.

Essential Functions:

• Obtain an assigned station from the Manager at the start of each work shift.
• Greet guests, present menus, and make suggestions regarding food, beverages, specials, and services, ensuring all guest questions are answered.
• Maintain in-depth knowledge of the menu, including ingredients, preparation methods, special requests, and dietary options.
• Ensure the prompt and accurate service of food and beverages.
• Confirm guest orders are prepared and served properly and in a timely manner.
• Perform side work before, during, and at the end of each shift to ensure workstations are stocked and clean.
• Maintain cleanliness of the workstation, bussing duties as necessary, and ensure the dining area remains organized and presentable.
• Demonstrate the ability to handle peak period demands and efficiently manage multiple tables.
• Communicate effectively with the wait staff, Manager-On-Duty, and other team members to ensure service efficiency.
• Work closely with cooks, bartenders, and serving staff to ensure smooth operations.
• Immediately clean up spills or address hazards, ensuring a safe environment for guests and staff.
• Report any accidents or unsafe conditions to the Manager-On-Duty and the Security Department.
• Follow all personnel, safety, and department policies and procedures.
• Perform other general duties as directed by the Front of the House Supervisor.

Position Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required:

• Customer Focus: Make customers and their needs a priority, developing and maintaining strong relationships with guests to ensure satisfaction.
• Building Partnerships: Proactively identify opportunities to build positive working relationships with other teams, departments, and individuals to help achieve business objectives.
• Contributing to Team Success: Actively participate as a team member, contributing to the success and smooth operation of the team.
• Energy: Consistently maintain high levels of activity and productivity, especially during busy periods. Demonstrate determination and effectiveness even during long shifts.
• Initiating Action: Take proactive steps to achieve goals beyond expectations, addressing any issues or needs promptly.

Education:

• High school diploma or GED is required.
• Restaurant experience or a combination of education and experience is preferred.

Training and Experience:

• At least one year of experience in a server or public relati